Ramy Romany
UAE Abu Dhabi,United Arab Emirates
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
8
8
years of professional experience
Work history
Waiter
- Greeted guests, checked their requirements
- Presented menus, explained menu items and made recommendations
- Served and checked processing of payments.
Retail sales associate & Visual Merchandise
Bath and Body Works
Abu Dhabi, UAE
08.2021 - Current
- Achieve company value by giving all costumer equal services.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained orderly store to provide customers with pleasant shopping experience.
- Explained product benefits maximising customer engagement while driving sales.
- Designed display signage to captivate customers' attention and provide details for products and promotions.
- Took advantage of seasonal trends to create relevant and sophisticated displays.
- Updated floor design for facility to make best use of sales space, enhancing product presentation.
- Replenished display inventory, restructuring based on available stock.
- Helped to increase in-store foot traffic by creating winning visual displays.
- Developed creative and innovative visual merchandising solutions to support sales growth.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led shifts and motivated team to drive sales.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Delegated tasks to make best use of individuals' skills.
- Led the team to achieve KPI targets and successfully complete assigned projects.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Supported new hires through onboarding process for speedy and successful training.
- Coached team members through new or difficult workflows.
Salesman
Baskin-Robbins
Abu Dhabi, UAE
10.2019 - 07.2021
- Greeted customers, served and scooped ice cream, helped complete purchases, including processing payment.
- Demonstrated proper food handling and safety standards.
- Maximised sales revenue growth by consistently upselling customers to premium products.
- Created a safe and hygienic environment for staff and customers, practicing safe systems of work and strictly adhering to COSHH regulations across all tasks.
Salesman
Supermarket
Alexandria, Egypt
08.2016 - 03.2019
- Greeted and assisted customers to identify purchasing needs
- Achieved daily sales, resolved complaints, experienced in handling large crowd.
- Processed product returns, ensuring items were clean and resaleable.
- Met sales targets by generating leads among target audiences.
Skills
- Time management
- Customer service
- Results driven
- Financial records analysis
- Merchandising
- Microsoft
Accomplishments
CERTIFICATE by HUMANS FOR PEACE INSTITUTION for excellent work at promoting justice and peace in the Middle East
Languages
Arabic / English
Custom
Residence Visa
Personal Information
- Date of birth: 10/01/88
- Nationality: Egyptian
- Marital status: Single
Timeline
Retail sales associate & Visual Merchandise
Bath and Body Works
08.2021 - Current
Salesman
Baskin-Robbins
10.2019 - 07.2021
Salesman
Supermarket
08.2016 - 03.2019
Waiter
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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