RAMY SAEED IBRAHIM
Senior Captain Waiter / Hospitality Specialist
Dubai
Summary
Dedicated and highly skilled Hospitality Professional with over 12 years of experience in high-profile dining establishments including Venus Cafe, Kawkab Al Sharq, Mashhour, and Supreme. Proven track record of delivering exceptional guest experiences and maintaining international service standards in the UAE market. Expert in fine dining etiquette, revenue-driven upselling, and team coordination. Committed to enhancing brand reputation through personalized service and operational excellence.
Overview
14
14
years of professional experience
1
1
Language
Work History
Senior Captain Waiter
VENUS CAFE / SUPREME
01.2019 - Current
- Lead floor operations in a high-traffic environment, ensuring all guests receive premium "Brand Standard" service.
Lead Server / Captain
KAWKAB AL SHARQ
01.2015 - 01.2019
- Delivered authentic and high-end hospitality experiences in a culturally rich dining environment.
- Optimized table turnover rates by 20% during peak weekend shifts without compromising service quality.
- Collaborated with the management team to implement new seasonal menus and promotions.
Food & Beverage Server
MASHHOUR
01.2012 - 01.2015
- Executed flawless food and beverage service in a fast-paced, well-known brand.
- Maintained strict hygiene and safety standards (HACCP) in all guest-facing areas.
- Achieved consistent "Top Seller" status for monthly beverage and dessert promotions.
Education
High School Diploma - undefined
Shubra Secondary School
01-2004
Skills
High-Volume Operations: Expertise in managing busy shifts in renowned venues
Upselling & Menu Engineering: Increasing average check size through suggestive selling
Guest Relationship Management: Building loyalty with regular VIP clientele
Service Standards: Mastery of table setup, order accuracy, and rapid service
Team Leadership: Supervising junior staff to ensure seamless floor operations
POS Proficiency: Experience with Micros, Symphony, and mobile ordering systems
Accomplishments
- Efficiency: Consistently maintained a 98% accuracy rate in complex group orders.
- Revenue Growth: Increased dessert and appetizer sales by 15% through strategic upselling.
- Customer Loyalty: Developed a personal database of 50+ regular VIP guests.
Timeline
Senior Captain Waiter
VENUS CAFE / SUPREME
01.2019 - Current
Lead Server / Captain
KAWKAB AL SHARQ
01.2015 - 01.2019
Food & Beverage Server
MASHHOUR
01.2012 - 01.2015
High School Diploma - undefined
Shubra Secondary School