Ramya Sruthi Kothur

Responsible for managing Business Banking Walk-in clients in the branch

Business ODD/KYC end-to-end guidance to customers

Account Maintenance services - Ownership changes, POA addition, Trade Name changes.

Compliance, AML, Business Risk, RFI and Fraud Team queries resolution

Trade Finance assistance to business banking clients

• 5 years of analyst experience.
• Enhanced profitability 90 % through careful expense management modifications.

Communicating the essential KYC paperwork, assist and guide small and medium-sized business owners, managers, and accountants.

Organizing, maintaining, and archiving records of business forms, statements, and documents, which will be routed to EY once the criteria is met.

Collecting and reporting on team members' daily performance to the line manager.

To initiate and execute end-to-end client KYC record renewals to regulatory standards while maintaining high quality and meeting tight time-frames

Ensure that all customer data and associated documentation is appropriate, and work with other departments to complete remediation.

• Providing the support to the Apple customers with all kind of apple products.
• Developed strong relationships with clients through consistent communication and excellent service delivery.
• Assisted customers with inquiries, resolving issues promptly for improved customer retention.
• Promptly responded to inquiries and requests from prospective customers.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Investigated and resolved accounting, service and delivery concerns.

• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Analyzed quality and performance data to support operational decision-making.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.

• Providing resolution to customer queries and ensuring proper follow-ups and closure of requests.
• Providing on call resolutions for the queries related to the Credit Cards and Credit Card Collections.
• Ensuring the delivery of excellent service to the customers of the Bank.
• Providing Product and Process training to the new Joiners.
• Worked as auditor in call quality and call calibration for credit card and collection team.
• Evaluating the daily calls and giving feedbacks to the officers and ensure that correct information is given to the customer.
• Worked as quality officer in Risk and Compliance team.