Hi, I’m
RAMZI IBRAHIM KUNIYIL
Dubai
Summary
Microsoft Certified IT Professional (MCITP) with 9 years of diverse experience in IT support, system administration, and network optimization. Skilled in maintaining stable, secure IT infrastructures and resolving technical issues efficiently across various industries, including airport systems, logistics, and customer service. Gained valuable server-side experience early in career and first-hand knowledge of business operations through a family-invested restaurant venture in Dubai.
Overview
12
years of professional experience
1
Certification
Work History
Cibo Cloud Services LLCDubai
Customer Support Executive
06.2023 - Current
Job overview
- Provided timely and effective technical support across various platforms.
- Maintained case documentation and assisted in troubleshooting recurring issues.
- Ensured excellent user experience through clear communication and fast resolution.
Ivory InternationalDubai
Transportation Service Support
01.2022 - 05.2023
Job overview
- Delivered IT and logistics support to facilitate smooth operations.
- Supported planning and dispatch functions using internal tools.
Insiyabi ITKuwait International Airport
CCTV and IT Technician
10.2019 - 09.2021
Job overview
- Installed and maintained CCTV, wiring, and network devices across airport facilities.
- Proactively monitored and troubleshot system errors.
- Ensured stability of office systems and devices through preventive maintenance.
Boston Electrical and ElectronicsHawally
Sales & IT Technician
05.2018 - 10.2019
Job overview
- Supported end-users with technical assistance and product guidance.
- Handled installation, troubleshooting, and maintenance of systems.
- Assisted in promoting products by aligning solutions with customer needs.
Grills and Spices RestaurantDubai
Supervisor (Family Business)
05.2015 - 12.2017
Job overview
- Joined to support family business and gain firsthand Gulf experience.
- Oversaw daily operations, vendor coordination, and customer service.
- Contributed to business development and ensured smooth restaurant functioning.
Arena Animation KannurKannur, Kerala
System Administrator
03.2013 - 05.2015
Job overview
- Gained extensive server-side experience managing internal systems.
- Conducted hardware/software maintenance, network setup, and system security.
- Designed preventive maintenance plans and ensured system uptime.
- Configured and maintained Windows Server environments.
- Managed user accounts and permissions using Active Directory.
- Implemented backup solutions and monitored system logs for security issues.
- Ensured compliance with internal IT policies and standards.
Education
GOVT HSS Chundagapoil
Higher Secondary from Commerce
01.2011
Rajeev Gandhi Memorial HSS
High School
01.2009
Skills
- System & Server Administration
- Networking & Systems
- IT Security & Patch Management
- Windows Operating Systems
- PC Hardware Troubleshooting
- Software & Applications Support
- CCTV & Low Voltage System Installation
- User & Access Management
- Help Desk & Ticketing Tools
- Vendor Systems: Hik-Vision, Pelco, Dahua
- MS Office Suite
- Adobe Photoshop
- Financial & Accounting Software
Websites
Certification
- Microsoft Certified IT Professional (MCITP), Network and System Administration, NetLabs Institute, Kerala, India, 2012
- Computer Hardware and Networking, Norka Roots - Govt. of Kerala, 2013
- Computer Hardware Maintenance, Micro Sense Computer Education, Kerala, India, 2011
Personal Information
- Available: Ready to join immediately
- Title: IT Support Specialist | Network Administrator
- Nationality: Indian
- Driving License: Valid UAE Manual Driving License
- Availability: Ready to join immediately, Currently residing in Dubai, UAE
Original Location
Kerala, India
Native
Kerala, currently based in Dubai, UAE
Timeline
Customer Support Executive
Cibo Cloud Services LLC
06.2023 - Current
Transportation Service Support
Ivory International
01.2022 - 05.2023
CCTV and IT Technician
Insiyabi IT
10.2019 - 09.2021
Sales & IT Technician
Boston Electrical and Electronics
05.2018 - 10.2019
Supervisor (Family Business)
Grills and Spices Restaurant
05.2015 - 12.2017
System Administrator
Arena Animation Kannur
03.2013 - 05.2015
GOVT HSS Chundagapoil
Higher Secondary from Commerce
Rajeev Gandhi Memorial HSS
High School
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