Rana G. Farah
Dubai
Summary
Dynamic, results-oriented professional with a strong foundation in communication and interpersonal skills, complemented by excellent analytical and problem-solving abilities. Proven track record in multitasking and adapting to diverse environments, demonstrating flexibility and agility while collaborating with various teams. Committed to high performance and efficiency in a competitive landscape, eager to contribute to a prestigious organization. Open to discussing alignment of skills with the needs of the company to contribute positively to the team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer service Representative
TTEC
06.2023 - 11.2023
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Review customers letters and correspondence and provide the customer with clear explanation on their cases.
- Assist the customer on reviewing, choosing and terminating their health plans.
Revenue Executive
Dubai Investment Park
04.2017 - 11.2019
- Follow up with main tenants and subtenants for pending outstanding.
- Contact tenants by emails, phone calls and meeting.
- Finalizing the transfer process for properties and follow up with clients to clear all outstanding.
- Sent daily and monthly reports to the tenants.
- Prepare excel settlement and set a meeting with clients to settle it.
- Prepare invoices and sent it to the clients
- Collect all required documents for refund to proceed it.
- Maintain the general filing system and file all correspondence.
Receptionist
Dubai Investment Park
12.2014 - 04.2017
- Receive, direct and relay telephone messages and fax messages
- Direct customers and the general public to the appropriate staff member
- Pick up and deliver the mail
- Maintain the general filing system and file all correspondence
- Assist in the planning and preparation of meetings and telephone calls
- Respond to public inquiries
- Provide word-processing and secretarial support
- Receive applications and cheques from tenant and send it to the consent employee
PACC - Mideast Data Systems
08.2013 - 09.2013
- Training on admin position duties.
- Communicating with clients and resolve problems to maintain client satisfaction.
- Shadowing maintenance engineers, observing and assisting on installing laptops software.
- Following up on the due contracts and inputting the signed agreements on the company's tracking sheet.
- Ordering the spare parts requested by PACC clients from Hewlett Packard and arrange the return service for the defected items.
Admin for the school system
08.2008 - 06.2012
- Maintaining the school system and network to keep it running.
- Downloading the required applications to the property computers.
- Entering, editing and finalizing the data during the school year to prepare the certificates.
- Assisting the manger on filing the daily and monthly documents and filing.
- Printing the official outgoing letters.
- Teaching computer and technology lessons.
Education
Bachelor of Information Technology - Business Information Systems
Al-Azhar University
01.2009
Skills
- English Language Very Good
- Arabic Language Excellent
- Computer Operation Excellent
- Microsoft Office (Word, Excel, Access, Outlook and Power Point)
- Hardware and networks maintenance Very Good
- Database development SQL Very Good
- Object oriented language VBnet Very Good
- Design using Photoshop Good Good
- Programming HTML , XML and Aspnet
- Has the ability to work under pressure
- Excellent in following up and communicate with other people
- Strong and cooperative team player
- Administration skills
Certification
Responsive Web Design Developer Certification (300 Hrs) on Feb 2024. Received a Certificate from the management appreciating my hard work.
References
Character References available upon request
Hobbies and Interests
Enjoys reading, using the internet and traveling
Languages
Arabic
Bilingual or Proficient (C2)
Training
- Period of Training and Courses:
- Attending QuickBooks online training. Sep 202
- Leadership Training, Palestinian Scout association July 2003
- English Training (America- Middle East Training Services) Sept 2006
- Supporting Microsoft Windows XP Operating System users. (60 hrs) June 2007
- Hardware and Networks Maintenance. (20 hrs) Sept 2008
- Supporting Microsoft Operating System applications users (40 hrs) July 2010
- Completion intensive conversational English course June 2009
- Human Rights course 30 hrs
IT Admin and Revenue Executive
- Proven expertise in a career spanning 8+ years
- Technically sophisticated and hardworking, professional with a pioneering career and reflects leadership qualifications with hands on IT. Maintains focus on achieving and reaching targets while formulating solutions to improve the business to meet diversity of expectations.
Timeline
Customer service Representative
TTEC
06.2023 - 11.2023
Revenue Executive
Dubai Investment Park
04.2017 - 11.2019
Receptionist
Dubai Investment Park
12.2014 - 04.2017
PACC - Mideast Data Systems
08.2013 - 09.2013
Admin for the school system
08.2008 - 06.2012
Bachelor of Information Technology - Business Information Systems
Al-Azhar University
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