RANA GHASSAN
ajman
Summary
MY name rana ghassan ali iam leaving in ajman with my family my date 8_1_1997 from jordan . i have Experienced in customer service transactions and full-time management, with a proven track record as an assistant manager.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Customer service representative
Businessmen services
ajman, uae
07.2022 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Provided top-notch support for increased customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Streamlined processes through efficient record keeping.
- Collaborated with sales team to maximise product visibility and sales.
- Offered technical support, leading to enhanced user experience.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained compliant documentation on [Software] for reliable company records.
- Maintained excellent client satisfaction by providing in-depth support.
- Handled in-person, email and mailed correspondence.
- Advised customers on availability, pricing and location of products.
- Recorded information about inquiries and complaints within internal database.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Used [Type] customer relationship management software to record detailed notes.
- Coordinated advanced help for complex [Product or Service] issues.
Education
Bachelor of Business Administration - public relations and advertising
Ajman private
Ajman 01.2018 - 08.2020
Skills
- Financial analysis
- Data entry proficiency
Clearance of customer service transactions, full-time shift, cleaner, accounting, assistant manager, full-time management
- Funds transfer expertise
- Regulatory adherence
- SWIFT systems proficiency
Languages
Arabic
Proficient (C2)
English
Intermediate
Affiliations
- Sports. Racing, Horse Riding, Reading, Swimming
Accomplishments
certificate of appreciation at the university for participating in activities and a certificate for helping the school as the best assistant
Certification
YES
RANA
RANAGHASSAN4422@GMAIL.COM
References
References available upon request.
Timeline
Customer service representative
Businessmen services
07.2022 - Current
Bachelor of Business Administration - public relations and advertising
Ajman private
01.2018 - 08.2020
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