Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Certification
RANA
References
Timeline
Generic

RANA GHASSAN

ajman

Summary

MY name rana ghassan ali iam leaving in ajman with my family my date 8_1_1997 from jordan . i have Experienced in customer service transactions and full-time management, with a proven track record as an assistant manager.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Customer service representative

Businessmen services
ajman, uae
07.2022 - Current
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Provided top-notch support for increased customer satisfaction.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Streamlined processes through efficient record keeping.
  • Collaborated with sales team to maximise product visibility and sales.
  • Offered technical support, leading to enhanced user experience.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Maintained compliant documentation on [Software] for reliable company records.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Handled in-person, email and mailed correspondence.
  • Advised customers on availability, pricing and location of products.
  • Recorded information about inquiries and complaints within internal database.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Used [Type] customer relationship management software to record detailed notes.
  • Coordinated advanced help for complex [Product or Service] issues.

Education

Bachelor of Business Administration - public relations and advertising

Ajman private
Ajman
01.2018 - 08.2020

Skills

    Clearance of customer service transactions, full-time shift, cleaner, accounting, assistant manager, full-time management

  • Financial analysis
  • Data entry proficiency
  • Funds transfer expertise
  • Regulatory adherence
  • SWIFT systems proficiency

Languages

Arabic
Proficient (C2)
English
Intermediate

Affiliations

  • Sports. Racing, Horse Riding, Reading, Swimming

Accomplishments

    certificate of appreciation at the university for participating in activities and a certificate for helping the school as the best assistant

Certification

YES

RANA

RANAGHASSAN4422@GMAIL.COM

References

References available upon request.

Timeline

Customer service representative

Businessmen services
07.2022 - Current

Bachelor of Business Administration - public relations and advertising

Ajman private
01.2018 - 08.2020

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RANA GHASSAN