Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Rana Kadri

Rana Kadri

Dubai,UAE

Summary

Dynamic and self-driven professional with extensive industry experience and a fervent passion for management.

Demonstrates a results-focused approach with a proven history of effective teamwork to reach collaborative goals. Eager to contribute skills and experience to your team, aiming to drive success and innovation. Committed to leveraging problem-solving capabilities to achieve organizational objectives and deliver measurable success.

Overview

11
11
years of professional experience
17
17
years of post-secondary education

Work history

Operations Team Leader

IFZA Dubai
Dubai, UAE
01.2023 - Current
  • Operational Support: Provide comprehensive support to the licensing department to ensure seamless day-to-day Free Zone operations.
  • Cross governmental coordination: Serve as the escalation point of contact between IFZA and DSO Government Authority, ensuring seamless communication and coordination.
  • Regulatory maintenance: Monitor and update stakeholders on changes in immigration and business license setup regulatory requirements.
  • Collaborate with internal departments and government entities to deliver consistent and accurate information.
  • Ensure compliance with laws, regulations, and policies by maintaining accurate records of all government correspondence.
  • Identify skill gaps, provide training, and support the career development of team members, fostering team leadership and growth.
  • Oversee operational aspects such as resource allocation and performance management to ensure smooth and efficient workflows.
  • Collaborate with internal teams to streamline business license processes and improve service delivery.
  • Report on strategic changes and improvements within the Operations Department to drive strategic leadership.

Client relations officer

IFZA Dubai
Dubai, UAE
06.2021 - 12.2022
  • License Management: Manage and complete new license, renewal, amendment, and company service requests received through the online portal within the agreed timeframe.
  • Documentation & Compliance: Obtain, verify, and document all requirements for license renewals, amendments, and service requests. Liaise with clients to secure missing documents promptly.
  • Handle client servicing and relationship management, serving as the primary point of contact for client inquiries and concerns.
  • Provide after-sales support to retain clients and build strong client relationships through regular communications.
  • Keep the client companies in compliance with local rules and regulations.

HR & Admin Officer

AGE Group Holdings
Dubai, UAE
08.2020 - 05.2021
  • Screening potential candidates and conducting interviews.
  • Assist payroll management by providing relevant employee information (e.g. leaves of absence, sick days and work schedules)
  • Prepare HR documents, like employment contracts and new hire training guides,
  • Heavy calendar management - coordinate all aspects of the MD's schedules, including high-volume of complex domestic and international travel arrangements,
  • Preparation & Management of technical business documents
  • Create and update records and databases with personnel, financial and other data.
  • Participated actively in departmental meetings contributing valuable insights and suggestions.
  • Handled confidential documents with utmost care; ensured data security at all times.
  • Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.

Business support executive

Air Arabia Airline
Sharjah, UAE
06.2016 - 04.2018
  • Providing direct support to C-level executives, collaborate and maintain relationships with internal & external stakeholders.
  • Manage the calendar of Sales Manager, schedule meetings and produce agendas, Book Manager travel itineraries, including accommodations, Visas and transfers.
  • Prepare sales agreements for GSA, sales agents, corporate, tour operators or any other distribution channels.
  • Assist in sales training for staff at GSA & other distribution channels covering the reservations system Air Arabia ethos, products and services; booking process & terms & conditions.

Call centre executive

Air Arabia Airline
Sharjah, UAE
03.2014 - 06.2016
  • Handling calls and providing information about airline products and services.
  • Create airline ticket bookings, modify and cancel reservations
  • Provided excellent customer service with empathetic communication techniques.
  • Implemented strategic call handling methods to improve performance metrics.
  • Resolved technical issues for improved client experience.
  • Dealt promptly with customer requests, reduced complaint escalation rates.

Education

Bachelor of Business Administration - Aviation Management

Emirates Aviation University
Dubai UAE
03.2009 - 06.2013

High School Diploma - Science

The Westminster School
Dubai UAE
09.1995 - 06.2008

Skills

  • Resilience and stress management
  • Team Management
  • CRM Expert
  • Goal-Driven
  • Flexible & Adaptable

    • Reporting

  • Critical Thinking
  • Problem Solving
  • Time Management & Multi-tasking
  • Delegation
  • Recruiting
  • Business Development strategies

Languages

English
Fluent
Urdu
Native
Arabic
Beginner

References

References available upon request.

Timeline

Operations Team Leader

IFZA Dubai
01.2023 - Current

Client relations officer

IFZA Dubai
06.2021 - 12.2022

HR & Admin Officer

AGE Group Holdings
08.2020 - 05.2021

Business support executive

Air Arabia Airline
06.2016 - 04.2018

Call centre executive

Air Arabia Airline
03.2014 - 06.2016

Bachelor of Business Administration - Aviation Management

Emirates Aviation University
03.2009 - 06.2013

High School Diploma - Science

The Westminster School
09.1995 - 06.2008

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Rana Kadri