RANA MOHAMMED
Sharjah
Summary
A dependable ethical worker who is passionate about work, Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. A determined and diligent individual with modest banking experience. Familiar with banking products, operations, and financial service, great communication skills with positive attitude, well organized approaching tasks with energy, focus, and commitment.
Overview
5
5
years of professional experience
Work History
Business Execution specialist oracle flex Cube v14
Balad Bank
Khartoum, Sudan
03.2021 - 04.2023
- Worked in Oracle flex cube Business team, where my responsibilities included comprehending and evaluating the system's technology.
- Crafted daily transaction scenarios for customer service across 26 branches to assess the system's readiness. Any issues encountered during this process were diligently documented and reported to the IT department for resolution, followed by a thorough retesting phase to confirm the system's readiness for going live.
- Actively engaged in both structured and informal training to ensure that the staff remained well-informed about the latest developments in banking technologies.
Teller
- Provided friendly and professional customer assistance by completing account transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Calculated fees due, interest and change for customer transactions.
Customer service representative
- Obtained information and explained available services to customers, handled customer complaints, provided appropriate solutions
- Opened all types of accounts (current, savings, saving plus ... etc) Provided comprehensive support in managing customer accounts, including balance inquiries, transaction history, and account services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Making inbound & outbound calls following up with customers and ensure to follow up on the delinquent pool assigned for the month and achieve the respective targets.
- Improved customer satisfaction by 10% in three months, according to online surveys
- Contributed to the profitable growth of the bank in line with the strategic guidelines and the bank policies and procedures
- Responded proactively and positively to rapid change.
Trade and Finance department
- Obtained necessary information to process collections and related financial transactions
- Verified all documentation for accuracy and completeness under URC522
- Monitored the firm's receivable and identified overdue accounts, submitted regular reports for remittances, exports, the status of unpaid accounts and any repayment progress.
Customer Service Representative
Faisal Islamic Bank
Khartoum, Sudan
10.2020 - 02.2021
- Provided information about bank products and services to potential clients
- Managed over 50 customer calls per day.
- Modified customer service support system to reduce complaints.
- Communicated with customers to resolve issues or concerns regarding products or accounts
- Processed transactions.
Intern
Bank of Khartoum
03.2020 - 04.2020
- Provided advice on different bank products and financial options
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner
- Opened, closed, and updated accounts for customers
Intern
Nile Bank
11.2019 - 01.2020
- Cross-trained in different bank's department
- Assisted customers with banking needs and inquiries.
Office Assistant
Danfodio for Contracting, Roads& bridges Co. Ltd
07.2018 - 07.2019
- Organized office and assisted associates to optimize processes, sorted and distributed communications in a timely manner.
- Scheduled and planned meetings and appointments, monitored the level of supplies and handled shortages, coordinated with other departments to ensure compliance with established policies, resolved office related issues.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
Education
Bachelor degree of Economics and social studies -
University of Khartoum
Khartoum, Sudan12.2017
Skills
- Critical thinking
- Handling pressure
- Tactful
- Punctual
- Fast learning
- Multitasking
- Dependable
Timeline
Business Execution specialist oracle flex Cube v14
Balad Bank
03.2021 - 04.2023
Customer Service Representative
Faisal Islamic Bank
10.2020 - 02.2021
Intern
Bank of Khartoum
03.2020 - 04.2020
Intern
Nile Bank
11.2019 - 01.2020
Office Assistant
Danfodio for Contracting, Roads& bridges Co. Ltd
07.2018 - 07.2019
Bachelor degree of Economics and social studies -
University of Khartoum