Rana Salem
Business Development Executive
Dubai
Summary
Driven Business Development Executive with career history in businesses and proven skill in developing and implementing commercial strategies, conducting market research and analysis and coordinating with diverse teams. Highly skilled in bringing high-level business, marketing and sales acumen. Drive competitive growth through proactive relationship building and pursuit of business opportunities. Savvy to industry trends, practices and customer demands. Offering excellent interpersonal and communication skills and experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Team player comfortable in competitive, fast-paced environments and confident communicator comfortable managing high volume of work.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
4
4
Languages
Work History
Commercial Business Development Executive
Aviary.aero
Cairo
10.2022 - Current
- Collaborated with sales and marketing departments to support client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated client contracts and agreements to cultivate profitable business transactions. 58 new business accounts year 2023 (Jan-July).
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
- Quoted prices, credit terms and other bid specifications for up to 2,310 customer requests per quarter.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations. Increasing market share by 21% in first quarter of 2023.
Assistant Commercial Manager
Tiger Aviation Services (TAS)
Cairo
04.2019 - 10.2022
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Built relationships with clients to establish new contracts.
- Researched market to identify potential customers. 240 New Customer Accounts in year 2021 - 2022.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Commercial Client Relationship Executive
AN Aviation
Dubai
03.2018 - 04.2019
- Developed, updated and maintained database of existing and potential customers in CRM.
- Developed and executed targeted relationship and account development strategy.
- Developed and managed relationships with vendors to establish cost-effective services. Over 100 new Vendor Accounts for year 2018 - 2019.
- Participated in staff meetings to discuss innovative strategies to improve services, where service quality increased by 86% by end of year 2018.
- Developed loyalty programs to reward and maintain customer retention.
- Participated in industry events and trade shows to promote services.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Negotiated prices, terms of sales and service agreements.
Branch Customer Service Officer
National Bank of Egypt
Cairo
03.2016 - 12.2017
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
- Collected feedback from customers to help improve service delivery and banking processes.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Educated customers about available services, products and bank resources. Managing up to 100 Customer per day.
- Met customer call guidelines for service levels, handle time and productivity.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Answered over 30 bank phone lines per day and directed customers to appropriate department to address concerns.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
Education
Bachelor of Science - Accounting And Business Management
09.2011 - 06.2015
Skills
Interpersonal Skills
undefinedAdditional Information
Gender: Female
Date of Birth: 14th January
Marital Status: Single
Certification
B2B Sales & Marketing [German Chamber]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteImportant To Me
Work-life balanceCompany CulturePersonal development programsCareer advancementHealthcare benefitsTeam Building / Company RetreatsCover Letter
I am a highly motivated and progress-focused Executive with a long-standing background. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to your respectful organization.
Throughout the course of my career, I have perfected my relationship review process, negotiation, and client acquisition abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. My collaboration, people-centric nature, and compassion have afforded me excellent critical thinking skills.
In my previous role, I contributed decision-making, leadership, and sales and marketing toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong management talents. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal. As an engaging communicator with a proven track record in sales, my focus on building strong professional relationships has been a beneficial asset throughout my career.
Timeline
Commercial Business Development Executive - Aviary.aero
10.2022 - Current
Assistant Commercial Manager - Tiger Aviation Services (TAS)
04.2019 - 10.2022
Commercial Client Relationship Executive - AN Aviation
03.2018 - 04.2019
Branch Customer Service Officer - National Bank of Egypt
03.2016 - 12.2017
Helwan University - Bachelor of Science, Accounting And Business Management
09.2011 - 06.2015
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