Rana Shaaban
Customer service agent
Abu Dhabi,Egypt
Summary
Enthusiastic Customer Service Agent with [three] years of experience. Effectively and efficiently handles queries while sharing product knowledge. Delivers positive and timely results through team collaboration. Skilled customer service with extensive experience within office and call center settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to first-class service, strong results and applying consistent best practices.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer Service Agent
Vodafone Group
Egypt, Egypt
01.2022 - 03.2023
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- Logged customer information and data in secure systems, maintaining GDPR compliance.
- Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Transferred customer calls to respective department or personnel to address specific issues.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
Education
Diploma of Higher Education -
06.2017 - 09.2021
Skills
- Practised problem solver
- Exceptional communicator
- Telesales
- Outstanding customer care
- Lead management
- Advanced product knowledge
- Customer experience
- Excel proficiency
- Brand awareness and representation
- Microsoft Office Suite
- CRM implementation
- Customer care
- Customer retention
Languages
English
Advanced
Arabic
Fluent
Timeline
Customer Service Agent - Vodafone Group
01.2022 - 03.2023
Al Fayoum University - Diploma of Higher Education,
06.2017 - 09.2021
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