Rana Awais Khan
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Security System Operator
Emirates Group Security
03.2021 - Current
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Monitored system and application availability and performance information to support efficient operation.
- Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.
- Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
- Liaised with groups to assist in escalations and incident response, triage and resolution.
- Performed tests of functionality, security, and performance of different workstations and devices.
Aviation Security Officer
Emirates Group Security
11.2018 - 02.2021
- Performed pat-downs to look for unauthorized materials and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Monitored security checkpoints for compliance with applicable security protocols.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Monitored CCTV cameras and alarm systems for security breaches.
Administrator
Islamia Group of Colleges
04.2015 - 10.2018
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Coordinated with human resources department to handle payroll and personnel databases.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Targeted new customers to grow geographic reach and increase revenue.
- Educated staff on organizational mission and goals to help employees achieve success.
Customer Services Agent
Royalton Hotel
02.2013 - 03.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Contacted customers to return routine and general calls promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Provided primary customer support to internal and external customers.
Education
Course - MS Office Specialist
TEVTA
Toba Tek Singh, Pakistan05.2017
Course - Microsoft Office
Bright Future Acadmey
Toba Tek Singh, Pakistan03.2015
High School Diploma -
National Group of Colleges
Toba Tek Singh, Pakistan01.2012
Skills
- Job Assignments
- Customer Service Process Improvement
- Systems Analysis
- Safety Procedures
- Hardware and Software Updates
- Customer Satisfaction
- System Documentation
- Traffic Flow
- Data Analysis
- Remote Camera Operation
- Test Software
- Equipment Installation
Certification
- Aviation and DGR Course , Emirates Group Security - 31-January-2021
- AVSEC and DGR Awareness, Emirates Group Security - 26-January-2023
- Basic Cyber Security, Emirates - 26-January-2023
- Basic Data Privacy, Emirates - 27-January-2023
- Basic Sensitive Security, Emirates - 27-May-2023
- Customer Loyalty, Emirates - 07-June-2023
- Customer Services Foundation, Emirates - 08-June-2023
- Customer Services, Emirates - 07-June-2023
- Customer Success Management, Emirates - 07-June-2023
- Emirates Baggage Services , Emirates - 07-June-2023
- Licensed Manual Vehicle Cat (03) - 18-October-2024
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Senior Security System Operator
Emirates Group Security
03.2021 - Current
Aviation Security Officer
Emirates Group Security
11.2018 - 02.2021
Administrator
Islamia Group of Colleges
04.2015 - 10.2018
Customer Services Agent
Royalton Hotel
02.2013 - 03.2015
Course - MS Office Specialist
TEVTA
Course - Microsoft Office
Bright Future Acadmey
High School Diploma -
National Group of Colleges
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