Summary
Overview
Work History
Education
Skills
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Certification
Timeline
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Rand Al Alem

Rand Al Alem

Abu Dhabi,UAE

Summary

Resourceful Air Freight Operations Officer, skilled in optimising logistics processes and ensuring timely deliveries. Improved shipment accuracy and reduced transit times through enhanced coordination and problem-solving. Committed to maintaining high standards of operational efficiency and customer satisfaction.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Air Freight Operations - Custom Clearance

DSV Solutions
Abu Dhabi, UAE
08.2024 - Current
  • Coordinating Shipments: Managed and coordinated air freight shipments from origin to destination, ensuring timely and accurate delivery.
  • Customs Clearance: Facilitated customs clearance processes by preparing and submitting required documentation, and liaising with customs authorities to ensure compliance with regulations.
  • Documentation Handling: Prepared and reviewed air waybills, customs declarations, and other essential documents to ensure proper and compliant shipping procedures.
  • Carrier Negotiations: Negotiated rates and services with air carriers to optimise costs and improve service efficiency.
  • Customer Service: Acted as the primary point of contact for clients, addressing inquiries, resolving issues, and providing updates on shipment status.
  • Compliance: ensured all shipments adhered to international and domestic regulations, including safety, security, and customs requirements.
  • Tracking and Reporting: Utilised tracking systems to monitor shipment progress, and provided regular status reports to clients and management.
  • Problem Resolution: Addressed and resolved any issues or delays in the shipping process, including handling lost or damaged goods.
  • Process Improvement: Identified and implemented process improvements to enhance efficiency and reduce costs in air freight operations.

Account Executive

Sundus Recruitment and Outsourcing Services
Abu Dhabi
01.2023 - 07.2023
  • Assist agents with customers and transactions, using creative problem-solving skills and constant multitasking.
  • The main point of contact between the employees and our clients for all communication needs.
  • Create reports that track our daily and weekly metrics, which are forwarded to all upper management in advanced central services.
  • Monitor calls for quality assurance, and lead regular coaching sessions with all agents.
  • Attend daily and weekly management meetings, and conference calls with clients.
  • A continuing effort to enhance the quality and productiveness of our service centre.
  • Provide guidance to account supervisors on matters related to performance management, staffing/recruitment, training, and HR compliance.

Electrical Engineering Intern

Jordan Telecom Group Orange
Amman, Jordan
06.2021 - 08.2021


  • Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
  • Prepared cost estimates, schedules, and project specifications for proposals.
  • Implemented safety and accident prevention programmes for each project.
  • Calibrated electrical equipment regularly, effectively reducing operational downtime.
  • Performed in-depth electrical acceptance testing of completed hardware, including continuity and high-potential isolation testing.
  • Evaluated installed electrical equipment and systems to isolate faults, and implement corrective actions.
  • Carried out thorough fault-finding for electrical equipment problems, including electro-valve and sensor testing.
  • Applied principles of electrical theory to advance product development and efficiency.

Education

Bachelor of Engineering - Power and Control Engineering

Applied Science Private University (ASU)
Amman, Jordan
09.2018 - 07.2022

Skills

  • Microsoft office expertise
  • Interpersonal skills
  • Organisational skills
  • Complex problem-solving skills
  • Innovative thinking
  • C
  • Site assessments
  • Circuit modelling
  • Load flow studies
  • Cost estimation
  • Renewable energy
  • Power system studies
  • Advanced critical thinking
  • Prototyping
  • Project budgeting

Certification

Abu Dhabi Customs Brokers Training Certificate

Timeline

Air Freight Operations - Custom Clearance

DSV Solutions
08.2024 - Current

Account Executive

Sundus Recruitment and Outsourcing Services
01.2023 - 07.2023

Electrical Engineering Intern

Jordan Telecom Group Orange
06.2021 - 08.2021

Bachelor of Engineering - Power and Control Engineering

Applied Science Private University (ASU)
09.2018 - 07.2022

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Rand Al Alem