Rand Daeboul
Dubai
Summary
Results-driven Project Delivery Manager with a proven track record of over 7 years in the corporate IT environment & the medical sector, adept at driving successful project outcomes while adhering to established methodologies. Recognized for exceptional organizational skills, meticulous attention to detail, and a deep understanding of project management principles. Equipped to lead cross functional teams and manage complex projects from initiation to closure. Skilled in proactive risk management, high-level stakeholder communication, adaptability and Cultural Awareness, process improvement, and fostering strategic business relationships. Strong leadership abilities combined with a customer-centric approach and a history of delivering projects on time and within budget. Proficient in creating comprehensive project documentation, including charters, requirements definitions, and functional specifications. With a Bachelor's degree in computer engineering, I possess the qualifications and skills necessary to excel in driving project success. 04 SKILLS Project Documentation Project Management Team Leadership Risk Management Process Improvement Effective Time Management Customer Service Stakeholder Engagement Communication and Negotiation Operations Management Customer Service Training Customer Complaint Handling Adaptability and Cultural Awareness Project Delivery IT Operations 05 LANGUAGES English Arabic 06 INTERNSHIPS Jul 2015 — Sep 2015 Internship at Majid Al Futtaim Leisure & Entertainment Dubai, UAE Key Achievements: Cabling and configuring EVOKO room manager device for the organization. Obtaining and building a background in IT management such as PR procedures. Enhancing my project management skills through the experience of handling one of the organization’s upcoming projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Delivery Manager
VaporVM
09.2022 - Current
- Developed project plans and managed multiple projects, and ensuring successful delivery on time and within budget and assuring client satisfaction;
- Managed project budgets, optimizing resource allocation and cost control measures, resulting in significant cost savings;
- Spearheaded process enhancement initiatives, streamlining project workflows and documentation procedures, which led to a 20% reduction in project delivery time;
- Established and maintained strong relationships with key enterprise accounts such as Dell, and with stakeholders, clients, partners, and vendors, by understanding and addressing their needs, resulting in a 25% increase in client retention and referrals, and coordinated with external vendors and partners, ensuring seamless integration of third-party solutions;
- Identified and managed potential project risks, leading to early issue resolution and a reduction in project-related escalations;
- Led cross-functional teams of up to 40 members, fostering a collaborative environment and achieving team cohesiveness, resulting in improved project outcomes;
- Implemented quality control measures, resulting in a 15% increase in customer satisfaction scores and a notable decrease in post-project support requirements;
- Developed and maintained comprehensive project documentation, including charters, specifications, and user manuals, ensuring transparency and facilitating knowledge transfer;
- Delivered high-level project updates and progress reports to project sponsors and committees, effectively communicating complex technical information to non-technical stakeholders;
- Managed changes in project scope, assessed potential impact, and executed contingency plans, minimizing disruptions and ensuring project objectives were met;
Operations Manager
Novomed Centers
02.2019 - 09.2022
- Streamlined clinic operations, optimizing patient flow and reducing waiting times by;
- Implemented efficient inventory management system, cutting supply costs by 15% while ensuring adequate stock levels;
- Led a cross-functional team in achieving accreditation, ensuring compliance with industry standards;
- Enhanced staff productivity through targeted training programs, resulting in a 25% increase in patient satisfaction;
- Implemented robust safety protocols, resulting in a 40% reduction in workplace incidents;
- Spearheaded cost-saving initiatives, achieving annual budget savings of 10% without compromising quality;
- Managed communication channels with operations management, generated reports, and interviewed/trained new staff;
- Implemented conferences, training sessions, and successfully resolved customer concerns;
Senior Customer Service Representative
American Center, Psychiatry & Neurology
01.2018 - 02.2019
- Managed patient records, registrations, and billing processes, reducing errors by 20% and ensuring accurate financial transactions;
- Resolved complex patient concerns, improving patient satisfaction scores by 15% through effective communication and problem-solving;
- Implemented IT troubleshooting protocols, reducing device downtime by 30% and enhancing staff productivity;
- Collaborated with cross-functional teams to develop and share compelling customer success stories, contributing to a 10% increase in patient referrals;
- Facilitated training sessions for new staff, ensuring consistent service quality and seamless on-boarding;
Front Desk Agent
American Center for Psychiatry
02.2017 - 01.2018
- Resolved patient inquiries with tact and empathy, maintaining high patient satisfaction scores;
- Collaborated with cross-functional teams to improve appointment scheduling, optimizing clinic workflow;
- Handled high call volumes, maintaining professional demeanor during peak periods;
- Trained new front desk staff, ensuring consistent service quality and adherence to protocols;
Education
Bachelor’s Degree - Computer Engineering
Ajman University
Ajman02.2016
Human Resources Management & Personnel Administration -
International Training Institute
Dubai10.2018
Business Administration & Management
International Training Institute
Dubai10.2018
Skills
- Client Needs Assessment
- Lead Teams
- Manage Schedules
- Training Junior Team Members
- Process Development and Streamlining
- Project Workflow Management
- Negotiation and Conflict Resolution
- Project Support
Additional Information
- DATE / PLACE OF , BIRTH 31/10/1993 / Dubai, UAE DRIVING LICENSE Light Vehicle Driving License
Certification
Human Resources Management & Personnel Administration
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Project Delivery Manager
VaporVM
09.2022 - Current
Operations Manager
Novomed Centers
02.2019 - 09.2022
Senior Customer Service Representative
American Center, Psychiatry & Neurology
01.2018 - 02.2019
Front Desk Agent
American Center for Psychiatry
02.2017 - 01.2018
Bachelor’s Degree - Computer Engineering
Ajman University
Human Resources Management & Personnel Administration -
International Training Institute
Business Administration & Management
International Training Institute
Similar Profiles
Muhammad JunaidMuhammad Junaid
Telco Cloud Core Technical Solution Architect at VaporvmTelco Cloud Core Technical Solution Architect at Vaporvm
Waleed AnsarWaleed Ansar
SOC Analyst at VaporVMSOC Analyst at VaporVM
Hira SattiHira Satti
Project Manager Executive at VaporVMProject Manager Executive at VaporVM