Rand Qandeel
Dubai
Summary
Dedicated IT Support and Administrative professional with experience in technical support, customer service, reception, and office administration. Skilled in troubleshooting basic IT issues, organizing digital files, supporting daily operations, and communicating effectively in both Arabic and English. Strong communication, organization, teamwork, and time-management skills with the ability to work efficiently in different environments.
Overview
2
2
Languages
4
4
years of professional experience
Work History
IT Support Engineer/Department assistant
Advertising Company
Dubai
01.2025 - 07.2026
- Provided basic IT support and assisted employees with computer, software, and system-related issues.
- Helped organize and manage digital files, documents, and company information.
- Assisted with website-related tasks and updating online company content.
- Supported daily administrative and reception duties when needed.
- Communicated with customers and employees in both Arabic and English.
- Helped solve basic technical problems and ensured smooth daily computer operations.
- Maintained organized records and handled tasks professionally and efficiently
Receptionist
Center
Sharjah
03.2022 - 11.2024
- Welcomed visitors and assisted them with their enquiries.
- Answered phone calls, and managed appointments.
- Communicated with students, parents, and staff.
- Organised files, records, and documents.
- Assisted with daily administrative tasks.
- Provided customer service in both Arabic and English.
- Maintained a professional and organised reception area.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Carried out basic day-to-day administrative tasks to support staff needs.
Education
Bachelor of Science - Computer Engineering
Ajman university
Ajman, AJ 2021 - 2026
Skills
- IT support
- Troubleshooting
- Hardware configuration
- Customer service
- Customer support needs assessment
- Team player
- Data Entry
- Remote customer support
- Arabic and English Communication
- Time Managment
Languages
Arabic
Proficient
C2
English
Proficient
C2
Timeline
IT Support Engineer/Department assistant
Advertising Company
01.2025 - 07.2026
Receptionist
Center
03.2022 - 11.2024
Bachelor of Science - Computer Engineering
Ajman university
2021 - 2026