Randy Fru
Dubai
Summary
Energetic with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Securitas
02.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Salesperson
Competent Modern Furniture
01.2015 - 09.2017
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Education
IOSH - Occupational Health And Industrial Hygiene
JD Institute of Health And Safety
Dubai, United Arab Emirates11.2019
Bachelor of Science - Economics
University of Buea
Buea, Cameroon 12.2014
Skills
- Keen Observer
- Reliability
- Punctuality
- Work Ethic
- Organizational Skills
- Customer Service
- Risk Assessment
- Information Security
Languages
English
Upper intermediate (B2)
French
Elementary (A2)
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Interests
Sports
Food
Books
Music
Sports
Sports
Sports
Hobbies
Fitness and Exercise:
I have a strong passion for fitness and exercise, emphasizing discipline and perseverance.
Regular gym visits and playing soccer contribute to my physical well-being and teamwork skills.
Culinary Enthusiast:
My love for food and cooking drives my creativity in the kitchen.
Cooking allows me to experiment with flavors and develop attention to detail.
Self-Help Literature:
I enjoy reading self-help books, seeking personal growth and positive mindset shifts.
These books provide valuable insights and influences behavior.
Music Lover:
Whether listening to various genres or or dancing to them , it brings me joy and relaxation to my soul.
Timeline
Customer Service Representative
Securitas
02.2021 - Current
Salesperson
Competent Modern Furniture
01.2015 - 09.2017
IOSH - Occupational Health And Industrial Hygiene
JD Institute of Health And Safety
Bachelor of Science - Economics
University of Buea
Similar Profiles
Christopher CooperChristopher Cooper
Site Supervisor at SecuritasSite Supervisor at Securitas
MARYO RUFFINMARYO RUFFIN
Security Officer at SecuritasSecurity Officer at Securitas
Cheyla WebbCheyla Webb
Security Officer at SecuritasSecurity Officer at Securitas
Manjinder SinghManjinder Singh
Security Guard at SecuritasSecurity Guard at Securitas
Paidamwoyo Priscilla TaruwonaPaidamwoyo Priscilla Taruwona
Administrative and Customer Service Assistant at Coach SportAdministrative and Customer Service Assistant at Coach Sport