Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
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RANEEM IBRAHIM

RANEEM IBRAHIM

Abu Dhabi,UAE

Summary

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Restaurant manager

THE CAKE CO.
Abu Dhabi, UAE
02.2023 - Current
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.

secretary

Alma Spa
LATTAKIA, SYRIA
03.2019 - 11.2022
  • Followed written and verbal procedures, completing tasks with accuracy and efficiency.
  • Addressed inquiries and responded via email or telephone follow-up.
  • Built positive relationships with customers and clients to maintain outstanding service provisions.
  • Typed documents, updated websites and compiled information for meetings with exceptional speed.
  • Received and placed telephone calls to clients and prospective clients.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Received requests for meetings and appointments, updated calendar and organised spaces and materials.

CUSTOMER SERVICE

MDC DENTAL CLINIC
LATTAKIA, SYRIA
10.2016 - 08.2018
  • Provided outstanding customer service.
  • Generated repeat business through exceptional customer service.
  • Greeted customers and provided excellent customer service.
  • Competent on customer service management systems and databases.

Education

Diploma - lawyer

tishreen University
syria
02.2010 - 03.2014

Skills

  • Customer experience
  • Microsoft Office Suite
  • Payment processing
  • Record maintenance
  • POS systems
  • High-value project management

Languages

Arabic
Proficient (C2)
English
Advanced (C1)

Timeline

Restaurant manager

THE CAKE CO.
02.2023 - Current

secretary

Alma Spa
03.2019 - 11.2022

CUSTOMER SERVICE

MDC DENTAL CLINIC
10.2016 - 08.2018

Diploma - lawyer

tishreen University
02.2010 - 03.2014

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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RANEEM IBRAHIM