Rani Mary Bose

• Evaluated risks associated with property and fire insurance applications, as well as engineering.
• Review inspection reports and survey findings to identify potential exposures.
• Determined policy terms, conditions, and appropriate premium rates.
• Negotiated coverage terms with brokers, agents, and clients.
• Manage both new business and renewal accounts, including handling co-insurance and FAC Outward cases
• Monitored portfolio performance to ensure compliance with underwriting guidelines.
• Maintained awareness of industry trends and regulatory changes.
• Collaborated with claims and risk engineering teams to enhance risk management strategies.

• Senior Underwriting Assistant with extensive experience in property and engineering underwriting. Proficient in risk assessment, data analysis, and managing workflows.
• Prepare new business quotations for small portfolio
• Managed new business initiatives and renewal reviews to ensure effective decision-making.
• Handled complex accounts involving FAC Inward and reinsurance processes
• Oversaw the workflow of junior staff, providing guidance to enhance team efficiency
• Developed strong relationships with brokers, facilitating seamless communication
• Successfully streamlined renewal reviews, resulting in improved efficiency and reduced turnaround times.
• Contributed to significant growth in portfolio through effective risk management and underwriting practices.

• Evaluates, classifies, and rates each risk to determine acceptability,
  coverage and pricing for inspection and insurance polices.
• Develops and summits underwriting referrals where required to
  company management and brokers.
• Consults with higher level underwriters or supervisor for unusual or
  complex cases.
• Conduct group discussions regarding new learnings in the team,
  applying the best practices in processing, taking initiatives in going
  through policy booklets etc.
• Maintaining regular follow ups regarding the referrals/query cases sent to the UK.
• Handling additional work other than the regular allocated, part of Allianz Trivandrum / Team committees/ focus groups, imitative to complete adhoc responsibilities.

Responsible for monitoring the quality of leads supplied/ insurance sales closed by the Agents/Customer Service calls /sales /lead gen teams in UK by Yarab Ltd and Business Partners.

• Deliver feedback to improve the call quality of Agents.
• Monitor random calls done by agents, identify reasons and trends on low conversion/sales.
• Deliver feedbacks to the team leaders.
• Quality report generation and update the score analysis of the agents and communicate the same to relevant parties.
• Arrange timely interactions with the key contacts and stakeholders to discuss all the relevant aspects of the team

As a motor insurance sales executive have Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.

• Processed applications, payments, corrections, endorsements and
  cancellations.
• Compiled coverage and rating information in an accessible format.
• Followed up with potential clients regarding online information requests.
• Presented and clearly explained insurance policy options to clients based on their needs and goals.
• Researched coverage and premium options and supplied clients with the best coverage available.

Responsible for managing non fault motor claims from beginning through to settlement. Also investigating potentially fraudulent claims and undertaking a range of loss adjusting activities, communicating with policyholders, third party insurance claims handlers also liaise with external experts such as loss adjusters and lawyers.

• Managed a high-volume of workload within a deadline-driven
  environment. Resolved an average of 400 claims in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Became the lead “go-to” person for new reps and particularly
  challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
• Helped company attain the highest customer service ratings earned
  100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Officially commended for initiative, enthusiasm, tenacity,
  persuasiveness, intense customer focus and dependability in
  performance evaluations.
• Recognized as "Excellent Quarterly Performer "showcased
  during months of September and December 2011.