Rania Ahmed Azzam

Senior Administrative Assistant, inventory, and database specialist.
• Successfully managed tasks and responsibility
In a remote work environment.
• Utilized digital tools such as< zoom, teems>for communication and task management.
• Achieved improved efficiency of database of equipment flow between projects, meeting and KPIs.

Senior Administrative Assistant, inventory, and database specialist.
Atrium for constructions
• Company Overview: Talat Mustafa holding
• Preparing and sorting documents for maintaining updated database.
• Entering data into database software and checking to ensure the accuracy of the data that has been inputted
• Resolving discrepancies in information and obtaining further information for incomplete documents
• Creating data backups as part of a contingency plan
• Responding to information requests from authorized members
• Testing new database systems and software updates
• Answer and screens phone calls and manages the Scaffolding Manager's mail
• Schedules and coordinates appointments, meetings, and events, including registration and travel arrangements, as necessary
• Transcribes drafts, proofreads, and revises correspondence, memos, flyers, agendas, minutes, resolutions and policies
• Assists in the completion of various forms, notices, press releases and other communications, which may require posting and/or publication
• Assists with project monitoring and budget tracking
• Assists Scaffolding Manager with customer inquiries and problem resolution
• Assists District personnel in meeting preparation, set-up and clean up
• Provides administrative support for the completion of documentation
• Talat Mustafa holding

• Company Overview: Citi bank office
• Ensures assigned equipment is in proper working order and available for use
• Maintains physical space, ensuring a safe, clean, and functional environment
• Receives, manages, and processes work order requests; ensures problems are resolved quickly
• Acts as liaison between employees and any outside contractors needed to resolve specialized problems
• Drafts and implements preventive maintenance schedules for buildings and equipment
• Ensures safety standards are followed throughout facility
• Participates in emergency preparedness planning team
• Applies, or assists with application, for required environmental permits
• Maintains inventory of supplies; reorders as needed in all locations
• Ensure all opened requests and issues are closed in a timely manner with regular updates to management
• Liaise with night security to get an update on incidents and issues identified over the night coverage
• Support FM Manager with management of all services at all locations (office cleaning, washroom cleaning, General, AC & Fire Equipment maintenance, access systems and equipment ext)
• Maintain all emergency prevention and operational controls and processes
• Report all accidents, occupational illnesses and emergencies through the online tool and provide training to all sub-contractors on the tool
• Apply quality control in all areas within each office
• Manage the creation of purchase orders and the submission of supplier invoices in a timely manner
• Oversee the receptionists and office assistance at all locations
• Performs other related duties as assigned
• Coordinate with HR to update and maintain office policies as necessary
• Citi bank office

• Company Overview: (2000+ Employee)
• Responsible for all internal & External Correspondents of HR Director/Manage
• Supervise the Kids Nursery
• Reviewing Departmental JDs, as one of the Job Analysis Project members
• Follow up implementation of decisions and recommendation of HR Director/Manager
• Coordinating external meeting and schedule meeting for HR Director / Manager
• Ensure ASSIH staff filling system up to JCI standard and ISO requirements
• Coordinate Hospital employees' relations first before reporting HR Manger to feedback
• Responsible for Expats logistics (Contracts - Embassy Issues - etc
• (2000+ Employee)

• Company Overview: Orbit Showtime Network
• Managing team performance/KPI (target, call quality, productivity and attendance)
• Assure monthly performance measurement and one to one meeting to keep the team aware of their strength and weaknesses with a plan to improve their performance
• Management of retention team activities on campaigns and dialers to achieve churn targets
• Responsible for the leadership and development of a successful team that incorporates new initiatives, efficiencies and technologies as appropriate while keeping the team motivated and enthusiastic and looking forward to achieve their target and the business objective
• Management of retention team activities: outgoing and incoming calls, dialer, customer retention marketing and other activities that improve the churn performance
• Margining the relation with the sales channel (dealer and direct sales) and together plan and manage the churn performance
• Monitor closely the Credit Card performance and Standing Orders performance and follow-up with banks on various issues
• Ensure relevant business update, product highlights and market development are effectively communicated to the team to ensure it supports the achievement of churn target and business objective
• Assure monthly performance measurement and one to one meeting to keep the team aware of their strength and weaknesses with a plan to improve their performance
• Keep customers informed of their subscription status and of any offers or promotion related to customers
• Deputize or cover for the Team Manager (Retention) as and when required like: Management of retention team activities: outgoing and incoming calls, dialer, annual and daily attendance, make sure that pie updated daily, and all approvals done on daily bases
• Monitor team performance/KPI (target, call quality, attendance)
• High level of communication with other Management team members
• Keep customers informed of their subscription status and of any offers or promotion related to customers (call, email, SMS)
• Orbit Showtime Network

• Company Overview: Orbit Showtime Network
• Contacting customer by telephone for promotional purposes (e.g., promote new channels or projects) and market research purposes (identify churn customers willing to re-subscribe)
• Contacting customers to alert them that they are approaching their end of fund date and manage renewals to be done on time in order to achieve churn target
• Contacting customers to notify them that their credit card has been rejected and to obtain their correct credit card details for resubmission to the relevant bank
• Capturing the reasons in an open memo, why the customer may or may not re-subscribe
• Capturing customer's enquiries, which cannot be solved on-line in the SMS
• Capturing customer accounts in the SMS
• Escalated enquiries that require supervisory /managerial involvement
• Approaching non-orbit customers offering them our service in order to achieve new sales targets
• Manage decoders withdrawals from inactive customer
• Orbit Showtime Network