Rania Mohieldin

• Broadcast Media System Integrator
• Starting Project setup and team assignment.
• Managing and controlling procurement and logistics procedures.
• Organizing, attending, and participating in stakeholder's meetings and ensuring stakeholder's views are managed towards the best solution & outcome.
• Used project management tools and techniques for positive, successful outcomes.
• Delivered on projects' key objectives with agreed budgets, timelines, and standards.
• Evaluated project risks and feasibility, identifying issues and proactively implementing proposed solutions.
• Developed and maintained project timescales, providing contingency planning to support timely completion.
• Planning, managing, and controlling project changes and ensuring proper procedures are followed for change execution.
• Preparing, presenting, and sharing project status reports and dashboards with stakeholders per the project communication plan.
• Resolving and following up on all issues related to (logistics, procurement, and technical) to keep project on track with time plan.
• Initiating and Managing project acceptance procedures.

• Telecommunication Vendor
• Gathered project team and distributed responsibilities.
• Collected requirements and defined SOW.
• Requested, collected, and distributed technical data needed for

installation & integration.

• Created with team WBS, determined activities resources, and duration to develop project plans.
• Assessed project risks and issues and provide a response plan where applicable.
• Maintained and monitored project plan execution.
• Planned managed and controlled project changes and ensured proper change execution.
• Led and managed all acceptance stages from Hardware acceptance (PAT), and KPIs acceptance (PAC) to final acceptance (FAC).
• Prepared project documents and final reports.

• Telecommunication Operator
• Integrated and expanded the new sites for (Huawei, and Ericsson).
• Coordinated and assisted in managing radio network works and projects for (Ericsson, Huawei, and Nokia).
• Coordinated with different departments (radio planning, operation power, civil, etc.) to ensure smooth implementation.
• Conducted regular status meetings with all stakeholders and vendors to discuss the project’s progress and overcome all the dependencies.

• Telecommunication Operator
• Monitored and controlled alarms in Zain network.
• First line of support for operational issues.
• Third line of support for customer care network problems.
• Performed assessed, implemented, and reviewed change requests following change management processes.
• Escalated and pursued issues that need a second line of support.
• Participated in executing network upgrade projects supporting project planning & implementation sections.
• Ensured compliance with all applicable policies & regular requirements on Information Security.

• Telecommunication Operator
• Second-line support for customer complaints.
• Resolved customers’ issues and ensured customer satisfaction.
• Escalated and followed issues that needed support from different departments, i.e. network and IT.
• Ensured compliance with all applicable policies & regular requirements on Information Security.

• Telecommunication Operator
• Replied to customers’ inquiries & complaints and first line of support for customers’ issues.
• Maintained and improved quality results by adhering to the company’s standards, policies, and guidelines.
• Studied new products by learning product descriptions and specifications.
• Ensured compliance with all applicable policies & regular requirements on Information Security.