Rania Nejdi
Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Etihad
03.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Used excellent customer service skills in addressing passengers' needs.
Client Coordinator
Elixir Clinic
02.2022 - 03.2023
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Conducted regular reviews of ongoing projects, updating clients on progress and making adjustments as needed.
- Established long-term relationships with clients by consistently delivering exceptional service.
- Organized company events and conferences attended by clients while maintaining a professional image.
- Assisted in the development of marketing initiatives that increased brand awareness and generated new business opportunities.
- Consistently met or exceeded set targets for customer retention rates through proactive relationship-building efforts.
Quality Inspector
Emaar
04.2021 - 01.2022
- Identified and helped resolve non-conforming product issues.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Collaborated closely with operations managers to address any quality concerns arising during production runs.
- Developed checklists to coordinate inspections with departmental managers.
- Presented clear, organized data in graphs, charts, tables and written reports.
Front Desk Agent
Beach Rotana Hotel
09.2019 - 04.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Call Center Team Lead
Uber Eats
06.2016 - 08.2018
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
- Evaluated individual agent performance regularly, identifying areas for improvement and creating targeted action plans accordingly.
Education
Bachelor Of Management Studies - Business And Managerial Economics
OFPPT
Morocco06.2019
High School Diploma -
Ziryab
Casablanca , Morocco 06-2016
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Professional Appearance
- Hospitality service expertise
- Verbal and written communication
- Public Speaking
- Leadership Qualities
- Administrative tasks
- Emergency Situations Management
- Marketing
- Decision-Making
- Attention to detail
- Customer service
- Strong work ethic
- Time management
- Problem-solving
Languages
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Flight Attendant
Etihad
03.2023 - Current
Client Coordinator
Elixir Clinic
02.2022 - 03.2023
Quality Inspector
Emaar
04.2021 - 01.2022
Front Desk Agent
Beach Rotana Hotel
09.2019 - 04.2021
Call Center Team Lead
Uber Eats
06.2016 - 08.2018
Bachelor Of Management Studies - Business And Managerial Economics
OFPPT
High School Diploma -
Ziryab
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