Ranjit Singh
Summary
Accomplished Support Engineer at Pidilite Industries, adept in problem-solving and customer service, significantly improved client retention. Leveraged critical thinking and active listening to enhance customer satisfaction across roles, including a leadership position at Emerging Tech, fostering a positive, results-driven team environment. Proven track record in boosting sales and resolving complex customer issues efficiently.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
EITC, DU TELECOME
03.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Leader
Emerging Tech
12.2015 - 02.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Sales Officer
Connect Broadband
06.2012 - 10.2015
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about there needs about internet plans.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Support Engineer
Pidilite Industries
02.2010 - 01.2012
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Collaborated with outside departments to implement system-wide improvements.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
Education
Master of Arts - Chemical Engineering
Punjab Technical University
Moga Punjab06.2012
High School Diploma -
Punjab School Education Board
Burj Hamira03.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
playing football & travelling
team player, skilled
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
EITC, DU TELECOME
03.2019 - Current
Team Leader
Emerging Tech
12.2015 - 02.2019
Sales Officer
Connect Broadband
06.2012 - 10.2015
Support Engineer
Pidilite Industries
02.2010 - 01.2012
Master of Arts - Chemical Engineering
Punjab Technical University
High School Diploma -
Punjab School Education Board
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