Gayatri Nair

Focusing on air and ocean operations, customer coordination, shipping line management, and rate procurement.

Multimodal Logistics Coordination: Efficiently manage end-to-end operations for both Air and Sea freight and land ensuring streamlined supply chain processes from origin to final destination.

Client Relationship Management: Maintain strong, consistent communication with customers, providing proactive updates, managing delivery schedules, and resolving inquiries promptly to ensure high client satisfaction.

Carrier & Shipping Line Liaison: Coordinate closely with major shipping lines and air carriers to optimize vessel/flight space allocation, track cargo status, and ensure timely departures and arrivals and applying for delivery order in Dubai trade.

Rate Procurement & Negotiation: Liaise with vendors and transport partners to secure competitive freight rates for customers, optimizing cost efficiency for client shipments.

Regulatory Compliance: Manage the documentation and submission processes for SI (Shipping Instructions), ensuring total compliance with regional maritime and aviation customs regulations.

Liaised with vendors and suppliers for timely delivery.

• Client Communication and Support: Handling customer inquiries and providing timely, accurate responses to service issues. Ensuring consistent communication through emails, calls, or face-to-face meetings.
• Order Management and Tracking: Overseeing order processing, ensuring accurate data entry in the logistics management system. Tracking shipments and providing customers with regular updates on their status.
• Problem Resolution: Addressing and resolving any customer complaints or operational issues. This could include coordinating with various departments to ensure quick resolution of shipping delays, documentation errors, or other logistical challenges.
• Documentation and Compliance: Ensuring all shipping documentation, such as bills of lading, invoices, and customs paperwork, is accurate and compliant with regional and international regulations.
• Data Management and Reporting: Maintaining accurate records of customer interactions and transactions. Generating regular reports on customer service metrics and operational efficiency.

• Initiate sales calls to generate new leads and convert them into profitable business opportunities.
• Manage the sales team's schedules, maintain important documents, and ensure clear communication of relevant information.
• Oversee the availability and maintenance of sales-related equipment and materials.
• Address customer complaints and provide support following sales, as required.
• Negotiate and finalize deals in alignment with the company's financial policies.
• Liaise with various vendors to obtain pricing and rates for shipments.
• Update contract terms, monitor late payments, and ensure the seamless execution of all shipments.
• Conduct follow-ups on payments and oversee the entirety of shipment processes.
• Coordinate daily reporting with clients and maintain consistent communication.
• Regularly update and report to the CEO to ensure timely information flow.

• Developed skills in teamwork, observation, and troubleshooting.
• Coordinated event logistics and operations, managing support staff, vendors, and volunteers.
• Precisely calculated and managed expenses during and post-events.
• Organized schedules and timelines for all events effectively.
• Selected and procured décor and materials for events.
• Minimized financial discrepancies through meticulous budgeting and bookkeeping.
• Reviewed and assessed existing plans and processes to pinpoint improvement opportunities.
• Provided mentorship to teams in customer service, marketing, sales, and accounting.
• Facilitated smooth training execution by overseeing coordination, scheduling, marketing, reservations, materials, and event follow-ups.

• Strategically planned and organized support services for incoming special events.
• Managed prominent events for clients such as GARTNER, GOOGLE, L&T, and various medical conferences.
• Welcomed daily visitors and customers, providing assistance and answering questions to foster rapport and retention.
• Delivered exceptional service to guests, including arranging reservations at external venues.
• Enhanced organizational efficiency by implementing effective filing systems for records and files.
• Informed guests about property amenities including restaurants, pool, spa, and fitness center, enhancing their experience.
• Operated a multi-line phone system, efficiently handling inquiries and directing calls to appropriate departments.
• Warmly greeted each new arrival, verifying reservations and identification details.
• Engaged guests in friendly conversations at the front desk during the check-in process, enhancing guest relations.
• Applied rapid response and proactive service techniques to strengthen relationships with guests, boosting retention rates.
• Gained comprehensive experience across all core hotel departments including front office, housekeeping, food and beverage, banquets, events, and kitchen.
• Accumulated a minimum of 20-25 days of hands-on experience in each department.
• Developed knowledge in catering and serving techniques.