Ranju GIRIJA SADAN
Umm Al Quwain City,Imarat Umm al Qaywayn
Summary
Experienced professional with a strong background in office administration, customer relationship management, and operational strategy. Proficient in MS DOS and MS Office applications, with expertise in front desk software and technical equipment operation. Demonstrates exceptional skills in staff mentoring, team leadership, and delivering customer-centric solutions. Adept at managing VIP check-ins, bookkeeping, invoicing, and providing operational support. Fluent in diverse languages, ensuring seamless communication across varied client bases while maintaining a polite demeanor. Committed to driving organizational efficiency and fostering positive customer experiences.
Overview
2026
2026
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Chief Operating Manager
Midland Garage L L C
Umm Al Quwain City, U.A.E
01.2024 - Current
- Negotiated contracts with suppliers to secure favourable terms.
- Established performance benchmarks for evaluating staff effectiveness.
- Executed change management protocols to manage organisational transitions smoothly.
- Developed comprehensive business plans to drive company growth.
- Conducted regular staff training sessions to improve productivity.
- Managed supply chain logistics, resulting in smooth operation.
- Enhanced team morale for a more productive work environment.
- Resolved conflicts amongst team members, fostering harmony in workplace.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Initiated quality control measures, elevating product standards.
- Streamlined operations by implementing efficient workflow strategies.
Chief Accounts & Administrator
Sahil Al Mas Car Workshop
Jubail, Saudi Arabia
01.2011 - 12.2023
- Implemented new software systems to streamline accounting processes.
- Provided administrative support during annual budget planning sessions.
- Assisted in audit preparation to meet regulatory standards.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Managed all financial records to ensure accuracy and compliance.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Oversaw database to maintain updated records and accuracy.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Admin Secretary / PMO
Tata Consultancy Services
- Company Overview: a leading MNC
- One year experience as Admin Secretary / PMO in “ Tata Consultancy Services “a leading MNC.
- Provided administrative support for projects; project completion rates improved significantly as a result.
- Enhanced company communication with accurate minute-taking during meetings.
- Prioritised workload to meet tight deadlines.
- Improved client relationships through professional telephone etiquette.
- Assisted in HR duties, resulting in streamlined hiring processes.
Accounts & Admin
Ms.Quality Machinery Suppliers
Coimbatore
01.2007 - 01.2010
- Company Overview: (A Leading Machinery Suppliers in Coimbatore.)
- Three years experience as Accounts&Admin in”Ms.Quality Machinery Suppliers.”(A Leading Machinery Suppliers in Coimbatore.) (2007-10)
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Improved efficiency and productivity by acquiring new skills.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported team by demonstrating respect and willingness to help.
- Oversaw daily operations to achieve high productivity levels.
Customer Support Associate
Ms First Source Ltd
- Company Overview: (A Leading BPO)
- Four months experience in “Ms First Source Ltd” (A Leading BPO) as Customer Support Associate for a domestic process.
- Escalated serious issues promptly to relevant department heads preventing any further escalation or damage control.
- Utilised conflict-resolution skills during escalated calls which led to satisfactory outcomes.
- Managed difficult situations calmly, resulting in positive customer feedback.
- Shared informational brochures and details about policies to help guests make decisions.
Education
Bachelor in Commerce -
university of Calicut
01.2003 - 01.2005
Mechanic Diesel - undefined
Industrial Training Institute (ITI) Calicut
Skills
- MS DOS, MS Office (word, excel, PowerPoint)
- Technical equipment operation
- Polite demeanour
- Office administration experience
- VIP check-ins
- Diverse language fluency
- Front desk software mastery
- Staff mentoring
- Operational strategy
- Customer Centric
- Customer relationship management
- Team Leadership
- Bookkeeping
- Invoicing
- Operational support
Certification
Certification in Tally 7.2 version
ITI -Mechanical Diesel
Personal Details:
English, Hindi, Malayalam ,Tamil, and Arabic
Beginner
Hobbies and Interests
Long rides, Music, & Movies.
Interests
NCC cadet (Army wing) ‘A’ certificate holder (1997-99). Represented the school in various dance festivals.
Disclaimer
I hereby declare that the above-mentioned information is true to my knowledge.
Timeline
Chief Operating Manager
Midland Garage L L C
01.2024 - Current
Chief Accounts & Administrator
Sahil Al Mas Car Workshop
01.2011 - 12.2023
Accounts & Admin
Ms.Quality Machinery Suppliers
01.2007 - 01.2010
Bachelor in Commerce -
university of Calicut
01.2003 - 01.2005
Mechanic Diesel - undefined
Industrial Training Institute (ITI) Calicut
Admin Secretary / PMO
Tata Consultancy Services
Customer Support Associate
Ms First Source Ltd
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