Raouf Yakoubi
Guest Service Manager
Abu Dhabi,AZ
Summary
To join an organization that gives me an opportunity to continue showcase my leadership skills and to succeed in an environment of growth and excellence. As well, to expand knowledge which provides me job satisfaction and self development and to help achieve personal and organizational goals.
Overview
19
19
years of professional experience
1
1
Language
Work History
Guest Service Manager
InterContinental Abu Dhabi Hotel IHG
10.2018 - Current
- Participate in the preparation of annual budget of the department and Financial Planning.
- Develop Plans to increase the Occupancy and ADR through Walk-ins and upsellig the Front Desk.
- To Drive the IHG Reward Club Programs and promotions.
- To ensure Front Office colleagues provides guest with prompt services professional attention and personal recognition.
- To check the billing instructions and guest credit for compliance with the Hotel credit policy and ensures all transaction in a smooth manner.
- To oversee the night audit function and preparation of daily financial reports.
- To ensure colleagues are properly trained on system security and cash handling procedure Services and quality standards.
- Provide mentoring coaching and regular feedback to help manage conflict and improve team member performances.
Assistant Front Office Manager/Chief Concierge
InterContinental Abu Dhabi Hotel IHG
04.2015 - 10.2018
- Develops high quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
- Provide high level of customer service and maintain a high profile in the day to day front office operations, Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Scheduling and conducting routine inspections of the Front office and public areas to ensure the appearance of such areas reflects highly on the hotel brand and company.
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manages, motivates and empower the Front Office team in order to provide a high standard of service for customers.
Assistant Chief Concierge
InterContinental Abu Dhabi Hotel IHG
12.2013 - 04.2015
- Provides information, advice, guidance, and assistance to hotel guests in all manner of things, including hotel services, entertainment, recreation facilities, restaurants, luggage, transport, sightseeing.
- Leads a team, which may include assistant concierges, porters, commissioners, and valet parking attendants.
- Providing directions and information.
- Making airplane, theater, train ticket.
- Reservations for dining.
- Arranging for secretarial services.
- Handling mail and parcel services.
- Arranging sightseeing tours.
- Transportation arrangement.
- Limousine services.
Concierge Agent
InterContinental Abu Dhabi Hotel IHG
01.2007 - 12.2014
- Provides information, advice, guidance and assistance to hotel guests in all manner of things, including hotel services, entertainment, recreation facilities, restaurants, luggage, transport and sightseeing.
- Leads a team, which may include assistant concierges, porters and valet parking attendants.
- Providing directions and information.
Guest Service representative
Al Mouradi Palace
01.2004 - 12.2006
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Coordinating with bell service and staff management.
- Being a source of information to guests on various matters such as transport and restaurant advice.
Education
High School Degree -
Skills
Guest accommodations
undefinedTimeline
Guest Service Manager
InterContinental Abu Dhabi Hotel IHG
10.2018 - Current
Assistant Front Office Manager/Chief Concierge
InterContinental Abu Dhabi Hotel IHG
04.2015 - 10.2018
Assistant Chief Concierge
InterContinental Abu Dhabi Hotel IHG
12.2013 - 04.2015
Concierge Agent
InterContinental Abu Dhabi Hotel IHG
01.2007 - 12.2014
Guest Service representative
Al Mouradi Palace
01.2004 - 12.2006
High School Degree -
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