Hi, I’m
RAOUL SOANS
Dubai,UAE
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Accomplished professional with extensive expertise in food and beverage operations, restaurant and bar management, and event coordination. Demonstrates proficiency in menu development, budget planning, inventory control, and team leadership within cross-cultural work environments. Adept at driving customer satisfaction through strategic F&B marketing, training and development initiatives, and adherence to hotel standards. Skilled in managing KPIs, cash handling, and report preparation while fostering a people-focused approach to inspire and motivate teams. Committed to delivering excellence in casual dining, fine dining, and themed events with a passion for hospitality and operational efficiency.
Overview
7
years of professional experience
2017
years of post-secondary education
1
Certification
Work History
Centro Barsha by RotanaDubai, United Arab Emirates
Assistant Outlets Manager
04.2024 - Current
Job overview
- Oversee operations of all F&B outlets, including a bar, café, meeting rooms, catering services, and c.taste restaurant (90+ covers) in a 143-room hotel, leading a team of 20 F&B staff.
- Ensure high service standards, guest satisfaction, and revenue optimisation.
- Maintain compliance with safety and hygiene regulations.
- Gather guest feedback and recommend menu enhancements.
- Assist in pre-opening activities, contractor management, and menu development.
- Estimate costs, monitor portion control, and enhance purchasing efficiency to minimise waste.
- Ensure a safe environment for staff and guests, adhering to all regulations.
- Support seamless operations across outlets, in-room dining, and banquet events.
- Collaborate with the finance team on P&L statements and manage operating budgets effectively.
- Monitor online reviews and gather feedback to maintain positive guest perceptions.
- Ensure strict adherence to brand standards and manage F&B inventory control.
- Conduct operational checklists and oversee staff training on SOPs.
- Participate in department head meetings to discuss key agenda items.
- Develop and execute F&B promotions on social media to attract guests.
- Work closely with the Director and Chef on initiatives and food festivals to boost footfall.
- Supervise banquet, restaurant, and in-room dining operations, including inventory and supply management.
- Resolve guest concerns professionally to enhance customer experiences.
- Prepare duty rosters, monitor attendance, and oversee payroll for the F&B team.
- Optimise the POS system to improve kitchen efficiency and productivity.
- Develop training programmes on service standards and F&B knowledge.
- Implement promotions and incentive plans to encourage staff upselling.
- Track and report F&B costs and revenues on a daily, weekly, and monthly basis.
Arjaan by RotanaDubai, United Arab Emirates
Assistant C&B/ F&B Operations Manager
01.2023 - 04.2024
Job overview
- Overseeing Daily Operations – Manage and supervise banquet and restaurant operations to ensure seamless service and high customer satisfaction.
- Event Coordination – Plan, organize, and execute banquets and special events, ensuring all client requirements are met.
- Team Leadership – Train, mentor, and lead staff to maintain service excellence and efficiency.
- Guest Experience Management – Address guest inquiries and concerns, ensuring an positive dining experience.
- Revenue & Cost Control – Monitor budgets, optimize costs, and implement strategies to enhance profitability
Arjaan by RotanaDubai, United Arab Emirates
Assistant Restaurant Manager (Media City)
10.2021 - 04.2024
Job overview
- Operations Management – Oversaw daily restaurant operations, ensuring seamless service, quality control, and adherence to company standards.
- Team Leadership – Supervised and trained staff, fostering a high-performance culture and enhancing customer satisfaction.
- Guest Experience – Handled customer inquiries and feedback, resolving issues promptly to maintain a high level of guest satisfaction.
- Financial Oversight – Assisted in budgeting, cost control, and inventory management to optimize profitability and reduce waste.
- Compliance & Safety – Ensured adherence to health, safety, and hygiene regulations, maintaining a clean and compliant dining environment.
Arjaan by RotanaDubai, United Arab Emirates
Food and Beverage Captain (Burjuman)
01.2018 - 10.2021
Job overview
- Team Leadership & Training – Supervised and trained staff to ensure excellent service standards, efficiency, and adherence to company policies.
- Guest Experience & Service Excellence – Delivered exceptional dining experiences by managing guest interactions, handling complaints, and ensuring satisfaction.
- Operations & Floor Management – Oversaw daily restaurant/banquet operations, coordinated table assignments, and ensured smooth workflow during peak hours.
- Inventory & Cost Control – Monitored stock levels, placed orders, and minimized waste to maintain cost-effective food and beverage operations.
- Health & Safety Compliance – Ensured strict adherence to hygiene, safety, and sanitation regulations to maintain a high-quality dining environment.
Education
William Carey UniversityIndia
Bachelor of Arts from Hotel Management
Skills
- Food & Beverage Operations
- Office Administration & Operations
- Operations Management
- Menu Development
- Budget Planning/Administration
- F&B Sales
- F&B Marketing
- Restaurant & Bar Management
Certification
- Certified Departmental Trainer
- PIC- Person In-Charge
- EHS Certified
- Food Hygiene
- Cross Training in Sales
Accomplishments
- Pre-opening F&B Management team member of Palma Bay Rotana Resort, New Alamein, Egypt, 06/01/24
- Team member in Grand Rotana for COP27 as Meeting & conference in charge, Sharm el Sheikh, Egypt, 11/01/22
- Pre-Opening Café 302 - All Day Dining (Arjaan by Rotana Dubai)
- Team Member in Dubai Air Show, 2013
Languages
English
Timeline
Assistant Outlets Manager
Centro Barsha by Rotana
04.2024 - Current
Assistant C&B/ F&B Operations Manager
Arjaan by Rotana
01.2023 - 04.2024
Assistant Restaurant Manager (Media City)
Arjaan by Rotana
10.2021 - 04.2024
Food and Beverage Captain (Burjuman)
Arjaan by Rotana
01.2018 - 10.2021
William Carey University
Bachelor of Arts from Hotel Management
03.2016
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