Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RASAH EDRIS

Al Ain

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Tutor

Private
Al Ain
02.2015 - Current
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
    Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
    Supported students with helpful study habits and exam strategies.
    Provided homework assistance using specific curriculum and materials.
    Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
    Stressed importance of good study habits by encouraging students to create personalized study plans.
    Taught students remotely via pre-recorded and live video sessions.
    Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
  • Stressed importance of good study habits by encouraging students to create personalized study plans.

General Accountant

Royal Horizon Foodstuff Trading LLC
Al Ain
01.2013 - 01.2015
  • Coordinated with clients to improve accounting, payroll and tax operations.
  • Created and introduced updated processes for accounts receivable sub-ledger and customer attribute reporting.
  • Created budgets and forecasts for management group to meet regular accounting deadlines.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Followed up with customers to collect specific financial information and verify details for preparation of annual 1095 forms.

Customer Service Representative

CITI BANK
Al Ain
09.2009 - 12.2012
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Investigated and resolved customer inquiries and complaints quickly.

Executive Sales Representative

HSBC
Al Ain
07.2006 - 08.2009
  • Helped sales professionals build successful sales campaigns to reach target audience with consistent branding.
  • Achieved sales targets by prospecting, qualifying and converting leads.
  • Set competitive and profitable prices for products and services to maximize revenue.
  • Promoted teamwork and culture of mutual accomplishment with new sales team members.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Kept detailed records of daily activities through online customer database.
  • Informed customers of promotions to increase sales productivity and volume.

Secretary Manager

Al Daleel Decoration & Interior Design
Al Ain
01.2005 - 06.2006
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Participated in team-building activities to enhance working relationships.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Tutoring Assistant

Sunrise Language School
Cairo
10.2002 - 11.2004
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Designed engaging lessons, using art and visual aids to enhance learning process.
  • Identified learning needs and implemented fun and engaging learning activities to help students advance.
  • Helped students prepare for routine and standardized tests and college entrance exams.
  • Organized group tutoring sessions to help students struggling in similar areas.
  • Supported students with helpful study habits and exam strategies.

Education

GED -

Faculty of Commerce ,Ain Shams University
Egypt, Ciro
06.2004

Skills

  • Excellent Communication
  • Written Communication
  • MS Office
  • Planning and Coordination
  • Organization and Time Management
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Active Listening

Certification

  • Driving License.

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Tutor

Private
02.2015 - Current

General Accountant

Royal Horizon Foodstuff Trading LLC
01.2013 - 01.2015

Customer Service Representative

CITI BANK
09.2009 - 12.2012

Executive Sales Representative

HSBC
07.2006 - 08.2009

Secretary Manager

Al Daleel Decoration & Interior Design
01.2005 - 06.2006

Tutoring Assistant

Sunrise Language School
10.2002 - 11.2004

GED -

Faculty of Commerce ,Ain Shams University

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RASAH EDRIS