Rasha Abdalla
University Student
Sharjah
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Associate
Charles And Keith
05.2022 - 09.2023
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Contributed to enhancement of sales strategies by upselling relevant products or services during customer interactions.
- Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
Front Desk Receptionist
Terrazzo LTD.
02.2021 - 07.2021
- Increased guest retention by maintaining a welcoming and organized reception area.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Bachelor of Science -
UNIVERSITY OF SHARJAH
06.2018 - Current
High school diploma -
ROSARY PRIVATE SCHOOL
10.2019 - 05.2019
Skills
Regulatory Compliance
Timeline
Customer Service Associate
Charles And Keith
05.2022 - 09.2023
Front Desk Receptionist
Terrazzo LTD.
02.2021 - 07.2021
High school diploma -
ROSARY PRIVATE SCHOOL
10.2019 - 05.2019
Bachelor of Science -
UNIVERSITY OF SHARJAH
06.2018 - Current
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