Rasha Abu Salem
Dubai
Summary
As a dynamic Customer Service Administrator at Dubai Ladies Club, I've honed skills in conflict resolution and customer relations, which led to a considerable increase in member satisfaction. My front desk management skills and communication skills have not only streamlined operations but also ensured the integrity of information. With a knack for multitasking and team building, I constantly enhance service levels. Eager to bring my solid customer service background to a progressive company, I offer bilingual abilities that have been instrumental in improving customer and stakeholder relations, loyalty, and market share. My major competencies include persuasive communication, insightful problem solving, and strategic servicing of high value accounts all of which provide a leverage to raise a firm's level of customer service. As a diligent practitioner, I excel at handling intricate customer queries with excellent communication skills and problem solving capabilities being the foundation of a customer service approach that promotes client satisfaction along with organizational growth. I am eager to join a forward thinking organization where I can channel my dedicated customer service skills toward organizational growth.
Marketing professional prepared for impactful roles in driving brand awareness and engagement. Skilled in campaign development, social media strategy, and content creation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for creativity, analytical thinking, and effective communication skills.
Creative and data-driven candidate with extensive knowledge of marketing strategies and media research. Passionate about driving brand awareness and product performance. Skilled at tracking marketing trends and interpreting results to develop innovative new procedures.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Administrator
Dubai Ladies Club
04.2019 - Current
- Delivered excellent customer service to members, ensuring a welcoming environment.
- Managed front desk operations, including check-in, reservations, and membership management.
- Dealt with customers' inquiries and complaints proficiently via phone, email, and in-person.
- Accurately handled internal and external orders, invoicing, and documentation.
- Served as cashier and operated POS system to sell memberships, process payments and checks, and handle daily entrance fees and venue rentals.
- Coordination with the warehouse, sales, and finance departments for the resolution of delivery and billing related issues.
- Handled key account questions, and suggested steps to improve business procedures.
- Maintained proper appointment and membership records to improve reporting efficiency.
- Supported ad-hoc management projects and worked alongside cross-functional teams to guarantee services of the highest quality.
Spa Receptionist
Dubai Ladies Club
02.2006 - 04.2019
- Maintained accurate membership and appointment records.
- Greeted clients and scheduled appointments using spa software.
- Followed booking procedures, maximizing scheduling capacity.
- Assisted in retail stock management and maintained spa reception logistics.
- Directed spa front desk operations, managed 100+ weekly reservations, and handled visitor check-ins.
- Coordinated schedules for 15+ therapists, increasing utilization.
- Exceeded monthly retail sales targets through effective upselling.
- Trained and guided three junior receptionists, increasing team productivity.
- Introduced a loyalty scheme that increased customer retention.
Manager Assistant
Al Capri Auto
04.2004 - 03.2005
- Aided in managing the daily operations of the parts and accessories department for efficient inventory management and flow of operations.
- Assisted the manager in achieving overall sales through effective merchandising, upselling, and customer interaction.
- Observed product availability, worked with suppliers, and established regular ordering of fast moving parts to reduce shortages.
- Trained and directed staff within the department on selling techniques, product changes, and safety standards.
- Created weekly sales reports and performance analysis for management to support strategic decision-making.
Education
Executive Secretary Certificate -
Al Fares Cultural & Computer Institute
Sharjah01.2004
High School Diploma - undefined
National Charity School
Dubai01.2001
Skills
- Customer relationship management
- Communication and interpersonal excellence
- Time management and multitasking
- Front desk and administrative operations Membership administration
- Conflict resolution and problem-solving
- Customer service excellence
- Microsoft Office Suite
- Event scheduling, Scheduling appointments
- Project coordination
- Troubleshooting and Follow-up skills
- Data management, Data entry, Data collection, Data analysis
- Account management
- Content development
- Project management
- Communication and interpersonal excellence
- Time management and multitasking
- Membership administration
- Shipping and receiving
- Project coordination
- Conducted competitive product analysis
- Digital marketing
- Web design
Certification
- Etiquette of Dealing with Employees and Customers Wilddew, Dubai, UAE Jan 2023
- International Centre for Security & Safety Jan 2022
- Excellence in Customer Service Spearhead Training Jan 2022
- Certified Spa Supervisor International Spa Association Jan 2021
- Highfield Level 2 International Award in Emergency First Aid, Defibrillation, and CPR Highfield Qualifications Jan 2020
- Basic Plus CPR & First Aid for Adults MEDIC First Aid Training Program Jan 2016
- Personality Grooming Workshop The Big Break Consultancy & Training Est. Jan 2014
- Sales & Selling Techniques The Emirates Academy of Hospitality Management for Dubai Ladies Club Jan 2014
- First Aid Basic CPR & First Aid for Adults MEDIC First Aid Training Program Jan 2012
- Excellent Customer Service Program Dubai Ladies Club Jan 2012
- Computer Course: Peachtree Accounting Software Al Fares Cultural & Computer Institute Jan 2005
- English Language Course Al Fares Cultural & Computer Institute Jan 2004
- Executive Secretary Course Al Fares Cultural & Computer Institute Jan 2004
LANGUAGES
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
References
NADIA HABIB
Head Customer Service +971502921439
LAILA TAMANINE
SR. Customer Service Administration +971503468329
Timeline
Customer Service Administrator
Dubai Ladies Club
04.2019 - Current
Spa Receptionist
Dubai Ladies Club
02.2006 - 04.2019
Manager Assistant
Al Capri Auto
04.2004 - 03.2005
High School Diploma - undefined
National Charity School
Executive Secretary Certificate -
Al Fares Cultural & Computer Institute