Microsoft word
Secretary of Super Intendant Office
Dubai International School Garhoud
Dubai, UAE
10.2019 - 01.2021
- Liaised between parents and the school’s principal maintained effective lines of communication.
- Following up with teacher's schedules and substitute classes.
- Administering the school portal and accessing all information in addition to dates entries.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered multi-line phone system and transferred callers to appropriate department or staff members.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Handled 30 calls per day to address customer inquiries and concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate and propose solutions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Communicate with student's parents to understand needs and provide excellent service.
- Worked with school suppliers to ensure of all school requirements.
- Actively listened to parents, handled concerns quickly and escalated major issues to supervisor.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used coordination and planning skills to achieve results according to schedule.
- Used Microsoft Word and other software tools to create documents and other communications.
