Rashed Alsuwaidi
Summary
Enthusiastic team player seeking employment in a positive learning environment to utilize and expand skills. With a commitment to professionalism and modest work experience, I aim to contribute to an interactive organization that fosters growth, both personally and professionally, while establishing a fulfilling career path.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Mashreq Bank
02.2016 - 07.2016
- Managed high call volumes, delivering exceptional customer support with professionalism.
- Proactively protected customers' bank accounts by identifying and addressing suspicious activities.
- Successfully promoted bank products, leading to increased sales and customer acquisition.
- Provided hands-on assistance with cash transactions to optimize ATM usage for customers.
- Developed proficiency in C++ software and internal banking systems, contributing to operational efficiency and technological advancement.
Customer Service and Data Entry Representative
Sheikh Zayed Housing Program
06.2013 - 08.2013
- Managed the program's database by accurately inputting new and updated customer and account information.
- Provided timely and accurate responses to customer queries via phone, email, and in-person interactions.
- Discussed program's products with clients, ensuring their understanding and satisfaction through thorough documentation and data entry.
Tour Guide
Shindagha Historic District
05.2011 - 08.2011
- Guided groups of up to 4 people on scheduled tours.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Engaged visitors by narrating Dubai's history, Emirati traditions, and architectural significance through captivating storytelling.
- Adhered to established protocols for guest interactions, ensuring a seamless and professional experience for all visitors.
Education
High School Diploma -
Dubai Modern Education School
Dubai, United Arab Emirates05.2013
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Relationship Building
- Sales and Upselling
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Call Center Representative
Mashreq Bank
02.2016 - 07.2016
Customer Service and Data Entry Representative
Sheikh Zayed Housing Program
06.2013 - 08.2013
Tour Guide
Shindagha Historic District
05.2011 - 08.2011
High School Diploma -
Dubai Modern Education School
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