Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rashed Alsuwaidi

Summary

Enthusiastic team player seeking employment in a positive learning environment to utilize and expand skills. With a commitment to professionalism and modest work experience, I aim to contribute to an interactive organization that fosters growth, both personally and professionally, while establishing a fulfilling career path.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Mashreq Bank
2016.02 - 2016.07
  • Managed high call volumes, delivering exceptional customer support with professionalism.
  • Proactively protected customers' bank accounts by identifying and addressing suspicious activities.
  • Successfully promoted bank products, leading to increased sales and customer acquisition.
  • Provided hands-on assistance with cash transactions to optimize ATM usage for customers.
  • Developed proficiency in C++ software and internal banking systems, contributing to operational efficiency and technological advancement.

Customer Service and Data Entry Representative

Sheikh Zayed Housing Program
2013.06 - 2013.08
  • Managed the program's database by accurately inputting new and updated customer and account information.
  • Provided timely and accurate responses to customer queries via phone, email, and in-person interactions.
  • Discussed program's products with clients, ensuring their understanding and satisfaction through thorough documentation and data entry.

Tour Guide

Shindagha Historic District
2011.05 - 2011.08
  • Guided groups of up to 4 people on scheduled tours.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Engaged visitors by narrating Dubai's history, Emirati traditions, and architectural significance through captivating storytelling.
  • Adhered to established protocols for guest interactions, ensuring a seamless and professional experience for all visitors.

Education

High School Diploma -

Dubai Modern Education School
Dubai, United Arab Emirates
05.2013

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Relationship Building
  • Sales and Upselling

Languages

Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Call Center Representative

Mashreq Bank
2016.02 - 2016.07

Customer Service and Data Entry Representative

Sheikh Zayed Housing Program
2013.06 - 2013.08

Tour Guide

Shindagha Historic District
2011.05 - 2011.08

High School Diploma -

Dubai Modern Education School
Rashed Alsuwaidi