Rashed Karmoul
Abu Dhabi
Summary
Product QA Lead with extensive experience at First Abu Dhabi Bank, specializing in user acceptance testing and quality assurance. Demonstrated success in process improvement and stakeholder collaboration, resulting in enhanced customer satisfaction and reduced complaints. Proficient in Agile methodologies and critical thinking, delivering impactful solutions in dynamic environments.
Overview
21
21
years of professional experience
Work History
Product QA / UAT Lead
First Abu Dhabi Bank (FAB)
Abu Dhabi
01.2018 - Current
- Extensive experience in Software Testing and Quality Assurance with a wide variety of Projects & Environments
- Extensive experience in creation and execution of QA and Testing processes, Test strategies, Test plans, User Stories, Defect Log Documentation, Requirement Traceability Matrix, QA Status Report
- Extensive working experience on Sanity testing, Functionality testing, GUI testing, Regression testing, Integration testing, System testing (E2E Testing), User Acceptance testing (UAT), Browser Compatibility testing, Load testing, Stress testing, Performance Testing
- Comprehensive work experience on Waterfall & Agile methodologies
- Expertise in Test Cases design & Execution
- Experienced of Jira & Quality Center Defect management tools
- Experience in Documenting Business Requirement Documents (BRD) based on Business requirement
- Knowledge and Experience in Reviewing Functional specification documents (FSD) based on Business requirement
- Developed, implemented, and Shared Process Adherence Matrices for Revised Loan products to ensure that Products are meeting agreed SLA’s
- Conducted UAT’s on our Mobile Application / Online Channels & Implemented various continuous improvement initiatives across both Digital platforms
- Created short term / Long Term plans for Reducing / Resolving Customer complaints
- Reviewed / Reported Net Promoter Scores on a weekly basis
- Drafted / Tested Journey Maps for each Loan Product.
- Identified Bugs / Defects & Shared Daily Summaries with Management
IDEAS Program Manager & Product QA Lead
National Bank Of Abu Dhabi
United Arab Emirates
03.2014 - 12.2017
- Analyzed & Updated Product Business Requirements for the Customer On-Boarding Project (Comprising of 8 Retail Products)
- Managed QA & UAT sessions for Quality & Robustness of Delivered solutions
- Liaised with Vendors to ascertain possible changes & improvements after running Quality Checks on system performances
- Managed the Ideas (INSPIRE) Intranet Portal / Site daily, where I Liaised with Management in Ensuring Approved Ideas Reach Fulfillment/ Implementation
- Reviewed processes that had High Volume of Customer Complaints to Explore /Brainstorm possible solutions and raised CR’s to Relevant Product Owners for Approval
- Liaised with Corporate Communications Dept. & devised a Marketing Strategy for shortlisting and sharing Monthly Innovation Themes
- Reviewed Approved Ideas/Suggestions, channeled them to all relevant business areas for Feasibility study & followed up with Development Teams on Implementation Status
Senior Process Re-Engineering Officer
National Bank Of Abu Dhabi
01.2011 - 02.2014
- Managed Workshops to identify gaps & improvement opportunities in current processes.
- Re-Engineered processes and suggested efficient working procedures in line with the organization’s business goals and objectives + customer expectations
- Identified, communicated, and reported deviations in project quality, cost, or schedule.
- Interacted with relevant stakeholders to understand the key requirements
- Mapped signed- off processes using MS Visio with full details
- Identified, tracked and reported on open issues with Resolution Timelines
- Maintained & updated all Project Tasks in MSP (Microsoft Project)
- Created Training Materials (Awareness Packs) for all staffs for every Deployed Process Change
- Maintained a Process Quality Adherence tracker for each Re-Engineered process whilst visiting branches in order to check compliance
Senior Credit Officer
National Bank Of Abu Dhabi
01.2009 - 12.2010
- Recommended new companies for enlisting them to offer retail facilities to their employees
- Analyzed Incoming Credit Applications for Quality / FTR / Eligibility before forwarding them to Disbursement Teams
- Maintained Daily branch MIS Tracker to track status of all submitted applications to CPU
- Lodged Security documents for all approved facilities
- Reconciled Credit GL Statements monthly
- Disbursed Personal /Auto loans into Customer Ac Post CPU Approval.
Commercial Banking Advisor
National Bank Of Abu Dhabi
03.2008 - 12.2008
- Prepared Credit Proposals for Daily Term Loans/ Mortgage Loans that are to be renewed based on daily reports
- Arranged Facility Advice Letters for customers once their applications were approved & processed
- Posted Term loans/ TOD’s for business banking clients into the system & monthly covering of TOD limits.
Senior Credit Officer
United Arab Bank (UAB)
Abu Dhabi
07.2007 - 03.2008
- Processed Personal Loans, Car Loans, Overdraft & Credit Card Applications
- Checked Submitted Application for Compliance against credit policy during the Credit Review
- Followed up of Delinquent Borrower Accounts under Litigation/Settlement
- Reconciled Data Records, Closed Dormant Accounts
Branch Credit Officer
United Bank Limited (UBL)
Abu Dhabi
06.2004 - 07.2007
- Ensured constant & consistent growth in business Volumes & Profitability
- Sold Consumer Asset & Liability Products
- Booked Asset & Liability Products for customers on the system (Accounts, Loans, Fixed Deposits, Investments)
Education
Master of Science - Computer And Information Sciences
Allama Iqbal Open University
Islamabad03-2004
Skills
- Microsoft SharePoint and Office
- User acceptance testing
- Project management and planning
- Process mapping and improvement
- Quality assurance and defect management
- Requirements analysis and data analysis
- Critical thinking and problem solving
- Agile methodologies and JIRA
- Training and development
- Supervision and leadership skills
- Attention to detail
Personal Information
- Nationality: Jordan Pakistan
- Driving License: Valid UAE Driver’s License
- Marital Status: Married
- Religion: Muslim
- Visa Status: Employment
Languages
- English
- Arabic
- Urdu
- Hindi
References
References shall be furnished upon request.
Professional Courses Certifications
- Lean Six Sigma, 09/01/14
- Certified Process Professional Master, 09/01/12
- Project Risk Management, 06/01/13
- Advanced Project Management, 06/01/13
- Change Management Skills, 02/01/13
- ISO Quality Standards, 03/01/13
- Project Management Fundamentals, 08/01/12
- Conflict Management, 05/01/13
- Advanced Presentation Skills, 03/01/13
- Digital FLEX / Design Thinking Generalist, 01/01/22
- Digital FLEX / Innovation Curriculum, 01/01/22
- Digital FLEX / Design Thinking, 01/01/22
Career Summary
6, 3, 10, E2E Process Mapping, Customer Journey Mapping, Business Requirements Gathering, Product Quality Assurance, Process Re-Engineering, Test Management, Requirements Analysis, User Training Manuals, Product Signoffs
Languages
Arabic
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Timeline
Product QA / UAT Lead
First Abu Dhabi Bank (FAB)
01.2018 - Current
IDEAS Program Manager & Product QA Lead
National Bank Of Abu Dhabi
03.2014 - 12.2017
Senior Process Re-Engineering Officer
National Bank Of Abu Dhabi
01.2011 - 02.2014
Senior Credit Officer
National Bank Of Abu Dhabi
01.2009 - 12.2010
Commercial Banking Advisor
National Bank Of Abu Dhabi
03.2008 - 12.2008
Senior Credit Officer
United Arab Bank (UAB)
07.2007 - 03.2008
Branch Credit Officer
United Bank Limited (UBL)
06.2004 - 07.2007
Master of Science - Computer And Information Sciences
Allama Iqbal Open University
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