Rashid Abdul Fatah
Dubai,UAE
Summary
Results-driven professional with expertise in Customer Relationship Management and Sales management. Proven ability to enhance sales presentations through effective networking and successful cross-selling initiatives. Skilled in property marketing and creative advertising, fostering long-term client partnerships. Dedicated to implementing innovative marketing strategies that drive business growth and expansion.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Customer Care & Collection Officer
Azizi Developments
Dubai, UAE
02.2024 - 05.2025
- Act as the first point of contact for clients regarding post-sale issues, such as payment schedules, documentation, and possession updates.
- Co-ordinate daily with Brokers and Sales departments for clients payment plans/Complaints/Suggestions & work with client closely.
- Update the existing clients with New upcoming projects/ statements of accounts/ invite clients for project events and briefly explain the clients regards the new project payment plan/benefits/Down payments.
- Collaborated with legal team to commence litigation proceedings when necessary.
- Improved client relationships by efficiently communicating payment plans.
- Assisted in the training of new hires, improving overall team performance levels.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Prepare daily/weekly/monthly reports on collections, customer feedback, and pending issues.
- Arrange client SPA from contracts department for the signature and verifications and to courier the SPA to client address.
Remedial Officer
National Bank of Ras Al Khaimah
Dubai, UAE
10.2017 - 01.2024
- Cultivated effective communication skills to engage debtors in constructive payment discussions.
- Successfully managed delinquent account portfolio, implementing strategies for outstanding payment recovery.
- Achieved consistent reduction in delinquency rates through customer-focused approaches.
- Exceeded collection targets using assertive negotiation techniques.
- Conducted thorough research and analysis of accounts before processing immediate payments.
- Mitigated risk on portfolio based on payment history trends and feedback to Credit Department.
- Coordinated with legal counsel to swiftly resolve litigation while minimising expenses.
- Trained new team members on scripts, company services, and performance strategies.
Service Centre Sales Advisor
American insurance Group (AIG)
Dubai, UAE
10.2016 - 10.2017
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Increased sales through effective negotiation and persuasion techniques.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Increased current product and service sales through knowledgeable customer advice.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Processed customer payments and set up direct debits for long-term service contracts.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
Customer Service Executive
H.H The Crown Prince of Dubai
Dubai, UAE
09.2014 - 08.2016
- Provided accurate information to customers, which resulted in fewer returned orders.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Ensured minimal wait times by prioritising tasks effectively during peak hours.
- Performed administrative duties efficiently; this included managing schedules, organising files and drafting correspondence.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Handled high volume calls whilst maintaining professionalism and composure.
- Maintained up-to-date client records in database systems.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
- Conducted customer surveys to gather feedback on service experience improvement.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
Sales promoter
Damac Developments
Dubai, UAE
05.2013 - 06.2014
- Actively promoting DAMAC properties and services, engaging with potential customers, and driving sales.
- Identifying and engaging with potential customers, qualifying leads, and initiating sales conversations.
- Showcasing the features and benefits of DAMAC properties and services.
- Generating leads through various means, including attending events & actively working on Social media sites.
- Acting as a brand ambassador, representing DAMAC professionally and positively.
- Approaching protentional clients and briefly explaining the payment plans and the benefits on investing in properties in UAE and getting the best ROI %.
- Maintaining the appearance and organization of promotional stands or displays.
- Working with other team members, including sales and marketing staff, to achieve common goals.
Retail sales executive (Promoter)
Sharaf DG,Dubai, UAE
Dubai, UAE
02.2012 - 12.2012
- Showcasing product features, benefits, and uses, often through hands-on demonstrations or presentations.
- Answering customer questions, offering detailed product knowledge, and addressing concerns.
- Encouraging customers to purchase, handling transactions (if applicable), and achieving sales targets.
- Handing out brochures, flyers, samples, and other promotional items & Creating attractive and informative product displays and promotional booths.
- Keeping track of stock levels and ensuring adequate product availability.
- Working with sales and marketing teams to develop and implement promotional strategies.
- Submitting sales reports, customer feedback, and other relevant information to management.
Education
High School Diploma (IGCSE) - Business
The Oxford School
United Arab Emirates 09.2000 - 09.2010
Bachelor of Business Administration - Business
London City College
United Arab Emirates 01.2012 - 03.2014
Personal Trainer Level 3 - Fitness
Liftdex Issa
United Arab Emirates 05.2020 - 12.2020
Skills
- Networking capabilities
- Proactive approach
- Cross-selling and upselling
- Digital marketing strategies
- Multi-tasking skills
- Sales presentation development
- Property marketing techniques
- Creative advertising solutions
- Client relationship management
Languages
English
Fluent
Urdu
Fluent
Arabic
Fluent
Hindi
Fluent
Certification
- Certificate for Social Media & Digital Marketing - Emirates Institute of Finance.
- Certificate for Beginner Guide for using Microsoft Excel - Emirates Institute of Finance.
- LinkedIn Learning - Retail Sales Management.
- LinkedIn Learning - Cross Selling.
- LinkedIn Learning - Sales Closing Strategies.
- LinkedIn Learning - Interpersonal Communication Skills
Accomplishments
- Awarded for Top Collection Performer in year '24 & '25 (Azizi Developments)
- Planned and executed strategies to exceed 90% success rate in terms of delinquent Personal/ Credit Card loan payments.
- Awarded with Super Star of the Quarter for exceeding all performance parameters in year '21, '22 & '23. ( RAKBANK)
- 90% of success rate in terms of timely identification & intimation of all risk & skip accounts. Controlled and monitored all activities of Personal loans to decrease SME portfolio risk by 13%, 2013-2019.
Timeline
Customer Care & Collection Officer
Azizi Developments
02.2024 - 05.2025
Personal Trainer Level 3 - Fitness
Liftdex Issa
05.2020 - 12.2020
Remedial Officer
National Bank of Ras Al Khaimah
10.2017 - 01.2024
Service Centre Sales Advisor
American insurance Group (AIG)
10.2016 - 10.2017
Customer Service Executive
H.H The Crown Prince of Dubai
09.2014 - 08.2016
Sales promoter
Damac Developments
05.2013 - 06.2014
Retail sales executive (Promoter)
Sharaf DG,Dubai, UAE
02.2012 - 12.2012
Bachelor of Business Administration - Business
London City College
01.2012 - 03.2014
High School Diploma (IGCSE) - Business
The Oxford School
09.2000 - 09.2010
Similar Profiles
MOHAMMED RAFI TAHASILDARMOHAMMED RAFI TAHASILDAR
Chief Procurement Officer at Azizi DevelopmentsChief Procurement Officer at Azizi Developments
Diana DsouzaDiana Dsouza
Agency Administrator at Azizi DevelopmentsAgency Administrator at Azizi Developments
FARHAN IQBAL PALTEFARHAN IQBAL PALTE
HSE Officer at Azizi DevelopmentsHSE Officer at Azizi Developments
Hesham HassanHesham Hassan
Director of engineering Hospitality / MEP Manager at ASCORP HoldingsDirector of engineering Hospitality / MEP Manager at ASCORP Holdings
Pooja ShettyPooja Shetty
Airport Manager at Air IndiaAirport Manager at Air India