Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RASHIDAH NAMULI

RASHIDAH NAMULI

ABU DHABI,UNITED ARAB EMIRATES

Summary

Dedicated professional with expertise in exceptional customer service and multitasking, complemented by strong time management and attention to detail. Proficient in food safety standards and point of sales systems, with a proven track record in upselling and cross-selling to enhance customer satisfaction. Skilled in complaint handling and maintaining cleaning standards, aiming to leverage these competencies to achieve excellence in customer-focused roles.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Senior cashier

Saddle Cafe
Abu Dhabi, United Arab Emirates
06.2024 - Current
  • Provided excellent customer service which increased repeat business.
  • Worked flexible hours including holidays to meet staffing needs.
  • Enhanced customer experience by providing quick and efficient service.
  • Assisted customers locate products around the store increasing overall satisfaction.
  • Kept abreast with promotional offers to inform and assist shoppers.
  • Managed end of day cash reconciliation, ensuring accurate reporting.
  • Assisted in inventory management, reducing stock discrepancies.
  • Upheld company policies whilst handling refunds or exchanges efficiently.

Waitress cum Cashier

Rain Cafe
Abu dhabi, United Arab Emirates
04.2022 - 04.2024
  • Utilised professional communication skills to resolve customer complaints.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Provided top-notch service to customers, improved overall dining experience.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Accommodated special event needs, provided customised services for parties.

Cashier

Kuwait Food Company (KFC)
Abu Dhabi, United Arab Emirates
02.2020 - 02.2022
  • Coordinated with team members for smooth shift transitions.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Communicated product information to customers, driving informed purchases.
  • Packaged customer items carefully, ensuing merchandise safety.
  • Kept up-to-date with store promotions to provide accurate information to customers.
  • Resolved customer complaints professionally leading to higher retention rates.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Maintained clean and organised workspace to ensure efficient service.

Education

Diploma in Bussiness Adminstration - Bussiness

Kyambogo University
Uganda
01.2017 - 02.2019

High School Diploma -

Answar Muslim High School
Uganda
02.2015 - 03.2016

Skills

  • Exceptional customer service multitasking
  • Time management
  • Food safety
  • Attention to details
  • Point of sales (POS) Proficiency
  • Problem solving
  • Upselling and cross-selling
  • Complaint handling
  • Cleaning standards

Languages

English
Fluent
Arabic
Intermediate

Timeline

Senior cashier

Saddle Cafe
06.2024 - Current

Waitress cum Cashier

Rain Cafe
04.2022 - 04.2024

Cashier

Kuwait Food Company (KFC)
02.2020 - 02.2022

Diploma in Bussiness Adminstration - Bussiness

Kyambogo University
01.2017 - 02.2019

High School Diploma -

Answar Muslim High School
02.2015 - 03.2016

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RASHIDAH NAMULI