Rashid Iqbal
IT Manager
Doha
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 10 year record of building positive relationships with internal and external stakeholders.
Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
14
14
years of professional experience
Work History
IT Manager- Pre Openning
Al Messila, A Luxury Collection Resort & Spa
Doha
2018.10 - Current
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Oversaw daily performance of computer systems and immediately responded to network issues to keep network up and running.
- Interacted and negotiated with vendors and contractors to secure products and services.
- Customized and repaired technology based on staff requests.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Created and terminated user's accounts from start to finish in business applications.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Oversaw IT department operations and training.
- Led and assisted technical upgrade projects for hotel applications by working and coordinating with consultants for integrations.
IT Manager
Mirbat Marriott Resort
Mirbat , Dhofar
2015.11 - 2018.09
- Demonstrated familiarity with latest hardware, software and networking technology.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Budgeting for IT requirements and monitoring IT Expense to ensure cost effectiveness.
- Co-ordinate all activities of IT and assign duties to team members.
- Responsible for developing, testing and documenting technology disaster recovery plan.
- Performing routine audits to ensure compliance with policies and procedures.
- Follows-up and addresses system problems to improve and support system integrity.
- Ensure quality of data is maintained with all systems including ensuring all systems are properly backed-up as per standards.
- Provide clear project and change management programs, schedules and communications as required for all system changes
- Conducts training with staff and ensure that new staff is certified as required.
- Assist in building relationships with vendors and creating cost-efficient contracts and ensures compliance.
- Maintain, implement and adhere to all company standard policies, systems and procedures relating to technology operations.
- Updated customers and senior leaders on progress and roadblocks.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Assistant IT Manager
Mirbat Marriott Resort
Mirbat , Dhofar
2012.06 - 2015.10
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Oversaw development and implementation of improvements to support and network operations.
Systems Supervisor
Mirbat Marriott Resort
Mirbat , Dhofar
2011.02 - 2012.05
- Conducted routine and emergency maintenance of assigned data center equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Mentored employees and offered constructive feedback for performance improvement.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Integrated and updated software products to boost system compatibility.
- Detailed upcoming software upgrades and system sprints to team members.
- Orchestrated integration and communication of software upgrades.
- Attended meetings to deliver status reports to key stakeholders.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
Payroll Officer
Mirbat Marriott Resort
Mirbat , Dhofar
2009.11 - 2011.01
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Audited timesheets and payroll records for accuracy.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Completed payroll accurately and timely to meet employee expectations.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Tracked employee vacation, sick and personal time.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Developed and implemented payroll procedures to streamline workflow.
- Calculated wages, deductions and bonuses in accordance with company policies.
Accounts Executive
National Spare & Equip Company
Salalah , Dhofar
2009.02 - 2009.10
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Met and exceeded service level goals to achieve standards and expectations.
- Managed regular finance tracking for numerous branch offices and headquarters expenses.
- Created organizational structures to improve accounting and finance functions.
- Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Reviewed documentation and identified financial discrepancies where applicable.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Researched and facilitated software integration to streamline accounting and financial processes.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Education
MBA - Finance
International Islamic University
Islamabad, Pakistan08.2007
Bachelor’s Degree - BBA-ITM(HON)
International Islamic University
Islamabad, Pakistan08.2006
Skills
- Pre-Opening Hotels
- Operating System Management
- Leading Projects
- Expense Analysis
- Team Development
- Managing Service Level Agreements
- VMware Virtualization
- Security Improvements
- Technology Evaluations
- Computer Hardware Knowledge
- New Technology Innovation
- Deployment Monitoring
- Architecture Improvements
- Hardware and Software Monitoring
- Change Management
- Technical Troubleshooting
- Operational Cost Reductions
- Managing Multiple Projects
Accomplishments
- Inducted into Peer review Program for Gulf , Levant & Turkey market.
- Achieved 99% compliance score for maark2.
- Upgraded opera to 5.6 with the least down time for hotel Operations.
- Converted current non approved Marriott network to GPNS 2023.
- Achieved cost saving for TV channels by $20K for 2022.
- Collaborated with French Football team for FIFA Wold cup 2022 for their stay.
- Pre-Opening, Al Messila A Luxury Collection(Opened in October 2019)
- Pre-Opening Task Force for System & Network Integration W Muscat, Oman(Jan 2019 to Feb 2019)
- Pre-Opening Task Force for System & Network Integration at Accra Marriott, Ghana (Dec 2018)
- Pre-Opening Task Force for System & Network Integration at Kigali Marriott, Rwanda (Aug 2016)
Certification
- Dynamic Teams, Marriott International
- Foundations Of Leadership, Marriott International
- Effective Training Skills, Marriott International
- Developing You, Developing Others, Marriott International
- The 5 Choices to Extra-Ordinary Productivity, Marriott International
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Punjabi
Advanced (C1)
Timeline
IT Manager- Pre Openning
Al Messila, A Luxury Collection Resort & Spa
2018.10 - Current
IT Manager
Mirbat Marriott Resort
2015.11 - 2018.09
Assistant IT Manager
Mirbat Marriott Resort
2012.06 - 2015.10
Systems Supervisor
Mirbat Marriott Resort
2011.02 - 2012.05
Payroll Officer
Mirbat Marriott Resort
2009.11 - 2011.01
Accounts Executive
National Spare & Equip Company
2009.02 - 2009.10
MBA - Finance
International Islamic University
Bachelor’s Degree - BBA-ITM(HON)
International Islamic University
- Dynamic Teams, Marriott International
- Foundations Of Leadership, Marriott International
- Effective Training Skills, Marriott International
- Developing You, Developing Others, Marriott International
- The 5 Choices to Extra-Ordinary Productivity, Marriott International
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