Rashmi Gurung
Kathmandu,Nepal
Summary
Experienced professional with a strong background in handling point-of-sale systems and extensive knowledge of mixology. Demonstrates a service-oriented mindset, patience under pressure, and exceptional cash handling skills. Adept at customer service, order processing, and maintaining a friendly disposition. Committed to delivering high-quality service and enhancing customer satisfaction.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work history
Waitress assistant
Bonbon Cafe
Abudhabi, Sila, United Arab Emirates
08.2023 - Current
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Collaborated with team to provide efficient service during peak hours.
Waiter
Burger House
Kathmandu, Nepal
04.2022 - 05.2023
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Handled payment transactions to guarantee smooth customer checkout process.
- Assisted in food preparation, resulting in timely service delivery.
- Remained calm under pressure, ensuring better performance during peak hours.
Teacher
Saint John's School
Kathmandu, Nepal
02.2019 - 03.2022
- Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
- Provided reading instruction to special needs students.
- Communicated regularly with parents about their children's performance and behaviour at school.
Education
High School Diploma -
National ideal boarding high school
Kathmandu,Nepal 06.2006 - 04.2018
Diploma - Management
Agree bijaya bhawani secondary school
Gorkha, Nepal 07.2018 - 06.2020
Skills
- Handling point-of-sale systems
- Patience under pressure
- Cash handling
- Customer Service
- Order processing
- Product knowledge
- Menu memorisation
- Point of sale system operation
Languages
English
Fluent
Hindi
Fluent
Arabic
Elementary
Nepali
Native
Certification
Basic course of computer training.
Junior Barista training.
Timeline
Waitress assistant
Bonbon Cafe
08.2023 - Current
Waiter
Burger House
04.2022 - 05.2023
Teacher
Saint John's School
02.2019 - 03.2022
Diploma - Management
Agree bijaya bhawani secondary school
07.2018 - 06.2020
High School Diploma -
National ideal boarding high school
06.2006 - 04.2018
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