Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Customer Service Executive & teller
Muthoot Fincorp limited
Kasaragod
01.2021 - 04.2022
Employed comprehensive benchmarks to establish and monitor customer service standards.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Informed customers of upcoming promotions and deals to boost sales.
Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
Described product and service details to customers to provide information on benefits and advantages.
Recorded account information to open new customer accounts.