Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic
Rashmi More

Rashmi More

Mangaon,India

Summary

I am currently working as a Customer Service Executive at IndiGo Airlines, where I manage key airport operations such as passenger check-in, boarding, and customer queries. My role focuses on ensuring a smooth and hassle-free travel experience while maintaining high service standards and adhering to safety and airline protocols.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

Executive

Indigo Airlines
Pune, India
03.2023 - Current

Currently working as a Customer Service Executive, handling daily passenger interactions and ensuring smooth check-in, boarding, and arrival processes. Responsible for addressing customer queries, resolving issues efficiently, and maintaining high service standards in a fast-paced airport environment. Skilled in managing passenger flow, coordinating with internal departments, and ensuring compliance with airline policies and safety procedures. Demonstrates strong communication, problem-solving, and customer relationship skills to enhance travel experience.

Steward

Della Adventure and Resorts
Lonavala, India
10.2021 - 01.2023

Worked in a dynamic hospitality environment delivering exceptional guest service in the F&B department. Responsibilities included welcoming and seating guests, taking orders, coordinating with kitchen staff, and ensuring smooth dining experiences. Maintained high service standards, handled guest queries efficiently, and contributed to the overall positive atmosphere of the resort’s restaurants and events. Gained valuable experience in customer service, teamwork, and hospitality operations.

Education

SSC -

Maharashtra Board
Mangaon, Maharashtra, India
06.2016 - 03.2017

HSC -

Maharashtra Board
Mangaon, Maharashtra, India
06.2018 - 03.2019

Bachelor of Arts -

Maharashtra Open University
Mangaon, Maharashtra, India
06.2020 - 03.2022

Skills

    As a Customer Service Executive at IndiGo Airlines, I handle passenger assistance, check-in and boarding operations, and ensure smooth travel experiences through strong communication, problem-solving, and operational coordination skills

Languages

English
Intermediate
Hindi
Intermediate
Marathi
Intermediate

Affiliations

  • Dancing, Acting, Traveling

Accomplishments

    Received 6E Claps appreciation for delivering exceptional customer service and ensuring seamless passenger experience under pressure.

    Awarded a State-Level Gold Medal in a Dance Championship and have won over 20 trophies in various dance competitions, reflecting dedication, discipline, and performance excellence.

Timeline

Executive

Indigo Airlines
03.2023 - Current

Steward

Della Adventure and Resorts
10.2021 - 01.2023

Bachelor of Arts -

Maharashtra Open University
06.2020 - 03.2022

HSC -

Maharashtra Board
06.2018 - 03.2019

SSC -

Maharashtra Board
06.2016 - 03.2017
Rashmi More