Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Software
Timeline
Generic
Rashmi Nayak

Rashmi Nayak

Sales Coordinator
Sharjah

Summary

Experienced Sales Coordinator and Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

11
11
years of professional experience
2
2
years of post-secondary education
4
4
Languages

Work History

Corporate Sales Consultant

Jackys LLC
Dubai
10.2024 - 04.2025
  • Negotiated favorable contract terms with clients, balancing their needs against company objectives for win-win outcomes.
  • Mentored junior team members in best practices for corporate selling techniques, fostering a culture of continuous improvement.
  • Nurtured a professional network, resulting in new leads and opportunities for corporate sales growth.
  • Set and achieved challenging personal sales goals, demonstrating a strong commitment to the company''s overall success.
  • Managed a diverse portfolio of accounts while maintaining proactive communication channels that foster trust and loyalty.
  • Customized product offerings based on client feedback, leading to enhanced customer satisfaction rates and increased referrals.
  • Collaborated with cross-functional teams to ensure client satisfaction and timely delivery of products or services.
  • Streamlined internal processes for improved efficiency within the sales team, reducing time spent on administrative tasks.
  • Delivered compelling presentations to C-suite executives, conveying complex information in an accessible manner.
  • Analyzed sales data regularly, identifying areas of opportunity for growth and adjusting tactics accordingly.
  • Provided exceptional customer service, addressing concerns promptly and ensuring long-term satisfaction.

Inside Sales Executive

Sharaf DG
Dubai
03.2023 - 05.2024
  • Efficiently managed high volume of inbound leads, prioritizing responses based on potential revenue generation.
  • Participated in ongoing professional training programs to further hone selling skills and stay current with best practices in inside sales techniques.
  • Collaborated with various departments within the organization to address customer issues or concerns promptly, fostering long-lasting business relationships built on trust and satisfaction.
  • Kept detailed records of all customer interactions and transactions using CRM software, ensuring seamless communication across departments.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Conducted thorough investigations of complex claims, gathering relevant documentation and interviewing witnesses when necessary.
  • Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.
  • Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.

Customer Service Associate

Sharaf DG
Dubai
10.2019 - 03.2023
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Effectively managed Assigned cases collecting and documenting details.
  • Trained new personnel regarding process and products.
  • Informed customers about special promotions and provided detailed information for various products.
  • Handling RFQ for online sales.(Margin of 8% minimum)
  • Communicating with suppliers and couriers for dispatching transactions.
  • Have knowledge of using Zoho CRM, Open Bravo for Invoicing.

Research Analyst

Middle East Economic Digest (MEED)
Mumbai
04.2016 - 08.2018
  • Developed and maintained research partnerships to expand knowledge and access to information.
  • Used varied statistical and data analysis techniques to draw conclusions from research.
  • Implemented quality control protocols to enhance accuracy of data and research results.
  • Developed and tested survey questionnaires on varied topics to collect data for research projects.
  • Created and maintained database to store research data.
  • Interpreted data and made recommendations from findings.
  • E.g. 50% increased research by multiple sources.

Team Leader

Housing.com
Mumbai
02.2014 - 03.2016
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Provided primary customer support to internal and external customers.
  • Evaluated customer service staff performance and provided constructive feedback.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Handled day-to-day customer contact via phones, faxes, and emails. (per day handled almost 30 customers)

Education

MBA - Finance

Welingkar Institute of Management
Mumbai
06.2012 - 06.2014

Skills

  • Inbound and outbound calling

  • Email Support

  • Self-direction

  • Quality assurance

  • Negotiation

  • Cross-functional team collaboration

  • Account management

  • Complaint resolution

  • Sales expertise

  • Quick Learner

Interests

Learning new things, cooking and singing

Personal Information

Software

SAP

Zoho

Orion

Salesforce

Timeline

Corporate Sales Consultant

Jackys LLC
10.2024 - 04.2025

Inside Sales Executive

Sharaf DG
03.2023 - 05.2024

Customer Service Associate

Sharaf DG
10.2019 - 03.2023

Research Analyst

Middle East Economic Digest (MEED)
04.2016 - 08.2018

Team Leader

Housing.com
02.2014 - 03.2016

MBA - Finance

Welingkar Institute of Management
06.2012 - 06.2014

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Rashmi NayakSales Coordinator