Rashmi Wijerathne
Dubai,UAE
Summary
Organised and proactive professional with exceptional customer service and team leadership skills, bringing strong background in managing high-pressure environments and fostering positive dining experiences. Demonstrated ability to coordinate effectively with kitchen staff and maintain smooth operations on floor. Committed to elevating service standards and enhancing guest satisfaction in allrounder role.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Head waitress
Risen Cafe & Artisanal Bakery
01.2021 - 06.2025
- Trained new waitstaff to maintain service excellence across the team.
- Created an inviting atmosphere for customers through a professional, courteous approach.
- Facilitated smooth communication between kitchen and front-of-house staff for improved service efficiency.
- Maintained high standards of cleanliness and hygiene in dining areas.
- Prepared daily cash reports after each shift ensuring transparency in financial transactions.
- Resolved customer complaints promptly ensuring repeat business.
- Assisted in menu planning, contributing to successful seasonal changes and promotions.
- Increased order value by upselling sides, drinks and desserts.
- Greeted customers, presented menus and shared information about available special items.
Senior waitress & Barista
Masterchef TV Experience, Mellenium Hotel, Dubai Marina
01.2020 - 01.2021
- Provided menu recommendations for better dining experience.
- Handled customers' queries and complaints, ensuring resolution and customer satisfaction.
- Increased positive reviews with prompt and professional service.
- Smoothened flow of service by ensuring open, effective communication with kitchen staff.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Managed high volume orders during peak hours maintaining quality of service.
- Collaborated with team members during busy periods improving workflow efficiency.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
Senior Barista & Cashier
Intercontinental Hotel, Dubai Marina, lobby, Lounge Coffee Shop
06.2016 - 01.2020
- Fostered a friendly atmosphere whilst serving customers, enhancing their experience at the café.
- Implemented workplace hygiene standards, maintaining health and safety regulations compliance.
- Demonstrated advanced latte art skills, increasing visual appeal of drinks served.
- Trained new staff for enhanced productivity.
- Built strong supplier relationships to ensure quality of coffee beans used.
- Initiated regular maintenance checks on all equipment for uninterrupted operations.
- Created speciality drinks according to exact customer requests and preferences.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
Barista & Cashier
Move pick, Hotel Jumeirah Beach Residence- Lobby Long Coffee Shop
04.2014 - 10.2016
- Maintained cleanliness of the café area whilst preparing orders.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Performed cash handling duties accurately to maintain financial integrity.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Counter cashier
Food City and Kells Sri Lanka
Sri Lanka
01.2013 - 01.2014
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Resolved customer complaints and answered queries about store products.
- Helped customers to pack away shopping for improved customer experience.
- Trained and mentored new cashiers and clerks in correct processes.
- Recommended products and services to customers based on requirements.
- Used POS register system to total values and complete cheque, card, or mobile payment
Education
Diploma - Tourism and Hotel Operation
Open University of Sri Lanka
Certificate Course - English Language
JMC
Sri lankaComputer Applications - MS Office
Esoft
Sri LankaSkills
- Knowledge of dietary restrictions
- Order processing
- Fluent communication
- Service excellence
- Food quality maintenance
- Fine dining experience
- Counter service
- Cash-handling expertise
- Customer Service
- Product knowledge
- Team Leadership
- Interpersonal communication
- Equipment Maintenance
- Table clearing
- High-volume dining
Accomplishments
- Best Employee of the Year Risen Cafe.
- Become a Best customer service representative.
- Become a Top Upselling employee of the year.
- Become a Best team leader of the year.
Languages
English
Sinhala
Personal Information
- Date of birth: 01/11/93
- Gender: Female
- Nationality: Sri Lankan
- Visa status: Employment Visa
Custom
Available Upon Request
Certification
- Successfully competed Bon Cafe Barista Training Leval One and Two
- Successfully completed Basic Hygiene taring level One
Timeline
Head waitress
Risen Cafe & Artisanal Bakery
01.2021 - 06.2025
Senior waitress & Barista
Masterchef TV Experience, Mellenium Hotel, Dubai Marina
01.2020 - 01.2021
Senior Barista & Cashier
Intercontinental Hotel, Dubai Marina, lobby, Lounge Coffee Shop
06.2016 - 01.2020
Barista & Cashier
Move pick, Hotel Jumeirah Beach Residence- Lobby Long Coffee Shop
04.2014 - 10.2016
Counter cashier
Food City and Kells Sri Lanka
01.2013 - 01.2014
Diploma - Tourism and Hotel Operation
Open University of Sri Lanka
Certificate Course - English Language
JMC
Computer Applications - MS Office
Esoft
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