RASHMI REKHA PATHAK
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in B2B strategy development and customer relationship management, driving business growth through innovative sales strategy formulation and operational process optimisation. Proven track record in enhancing sales performance and service delivery, supported by strong skills in client needs assessment and executive decision-making. Committed to corporate social responsibility while mentoring teams to achieve excellence in performance metrics analysis and training and development initiatives.
Overview
9
9
years of professional experience
Work history
Senior Corporate Executive (B2B Process)
MakeMyTrip, Gurgaon
gurgaon, india
11.2018 - 09.2019
- Supported development of B2B strategies and initiatives through effective collaboration.
- Conducted market research to identify business opportunities and emerging trends.
- Coordinated interdepartmental communication to align operations with strategic objectives.
- Participated in project management activities, ensuring timely execution of B2B initiatives.
- Developed strategic partnerships with key stakeholders to enhance business growth.
- Led cross-functional teams to implement B2B process improvements and streamline operations.
- Conducted market research to identify emerging trends and inform business strategies.
- Managed vendor relationships to ensure alignment with organisational goals and objectives.
Senior Executive – US Corporate Sales B2B Process
EXL, Noida
noida, india
10.2017 - 05.2018
- Developed and maintained relationships with key corporate clients to enhance sales opportunities.
- Collaborated with cross-functional teams to create tailored solutions for business needs.
- Conducted market research to identify emerging trends and client requirements within B2B sector.
- Facilitated training sessions for junior sales staff to improve product knowledge and sales techniques.
Senior Executive – Post Sales Operations
Yatra.com
gurgaon, india
01.2016 - 01.2017
- Led post-sales operations initiatives to enhance customer satisfaction and retention.
- Coordinated cross-functional teams to streamline operational processes and improve efficiency.
- Developed training materials and conducted workshops to upskill team members on best practices.
- Implemented feedback mechanisms to gather insights and drive continuous improvement in service delivery.
Senior Associate – Sales
The Sohoy
Visakhapatnam, india
08.2010 - 02.2013
- Developed and implemented effective sales strategies to enhance client engagement and retention.
- Collaborated with cross-functional teams to streamline processes and improve overall sales performance.
- Conducted market research to identify emerging trends and opportunities for business growth.
- Mentored junior team members to build their skills and enhance team productivity.
Education
IGNOU - Masters of Tourism Management (MTM)
Kendriya Vidyalaya Khanapara
indiaBachelor of Arts - political science
Handique girls collage
indiaHigher Secondary (H.S.) -
Kendriya Vidyalaya Khanapara, Guwahati (CBSE)
High School (HSLC) -
Kendriya Vidyalaya Khanapara
indiaSkills
- B2B strategy development
- Customer relationship management
- Sales strategy formulation
- Operational process optimization
- Training and development
- Client needs assessment
- Business growth initiatives
- Performance metrics analysis
- Team mentoring
- Sales performance enhancement
- Service delivery improvement
- Executive decision-making
- Corporate social responsibility
Languages
English
Fluent
Hindi
Fluent
assamese
Fluent
Affiliations
- badminton
- cooking
COMPUTER SKILLS
• Office & Productivity: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace
• Collaboration & Communication: Microsoft Teams, Zoom, Google Meet, Slack
• Sales & Travel Systems: Corporate booking portals (MakeMyTrip, Yatra.com), CRM basics
• Data Management & Reporting: Excel-based reporting, charts, tables, and dashboards
• Digital Skills: Professional email communication, internet research, online booking platforms
Timeline
Senior Corporate Executive (B2B Process)
MakeMyTrip, Gurgaon
11.2018 - 09.2019
Senior Executive – US Corporate Sales B2B Process
EXL, Noida
10.2017 - 05.2018
Senior Executive – Post Sales Operations
Yatra.com
01.2016 - 01.2017
Senior Associate – Sales
The Sohoy
08.2010 - 02.2013
IGNOU - Masters of Tourism Management (MTM)
Kendriya Vidyalaya Khanapara
Bachelor of Arts - political science
Handique girls collage
Higher Secondary (H.S.) -
Kendriya Vidyalaya Khanapara, Guwahati (CBSE)
High School (HSLC) -
Kendriya Vidyalaya Khanapara