Rasmeena NAZEER
Dubai
Summary
Results-driven Project Manager with extensive experience at IBM and Sharjah Government, specializing in Agile methodologies and fostering collaboration among cross-functional teams. Successfully delivered innovative IT solutions that enhanced productivity and elevated customer satisfaction levels. Recognized for exceptional adaptability and strong organizational skills, consistently exceeding project objectives.
Overview
7
7
years of professional experience
5
5
Certification
Work History
Project Manager
IOTICS and Dieture
Dubai
02.2024 - Current
- Solicited stakeholder input consistently to address necessary adjustments.
- Modified project plans when needed to better align with organizational objectives.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Facilitated resolution of conflicts between team members when necessary.
- Partnered with executives to develop long-term strategies for current initiatives.
- Created project status presentations for delivery to customers or project personnel.
- Managed multiple projects with competing deadlines simultaneously.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
IT DIGITAL COORDINATOR
Sharjah Investment and Development Authority (Shurooq)
Sharjah
11.2022 - 02.2024
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Updated and maintained databases with current information.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
IT PROJECT MANAGER
Webcastle Technologies LLC
Dubai
05.2022 - 10.2022
- Coordinated with stakeholders to ensure that software projects met customer requirements.
- Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
- Oversaw development, testing and rollout of complete suite of Web-based software solutions.
- Coordinated with stakeholders to define project scope and objectives.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Brought in additional project personnel and resources to meet demands.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Collaborated with senior management to define objectives and deliverables for each project.
- Managed communication between software developers, customers, and other stakeholders throughout the development process.
- Organized meetings with relevant personnel to discuss progress on ongoing projects.
- Resolved issues immediately, enabling project deliverables to meet key milestones as defined by stakeholders.
PRODUCT ANALYST
Impress.ai
Kochi
07.2020 - 05.2022
- Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
- Collaborated with cross-functional teams to ensure successful product launches.
- Recommended launch strategies to improve product line decisions.
- Documented discussion points and minutes for product-related findings to present to stakeholders.
- Created graphical illustrations to share market research insights.
- Investigated consumer opinions in collaboration with marketing teams, pollsters and statisticians.
- Created detailed product reports and presentations for stakeholders to support decision-making processes.
- Provided support for stakeholders throughout the entire product lifecycle from conception through launch.
- Facilitated user acceptance testing to validate product features and identify issues prior to launch.
- Assisted in designing experiments to evaluate new features or changes to existing ones.
- Managed customer relationships by responding promptly to inquiries about the product.
IT ANALYST – CUSTOMER SUPPORT REPRESENTATIVE
IBM India Private Limited
Bengaluru
10.2017 - 11.2019
- Provide technical support and troubleshooting assistance to customers via phone, email, and chat
- Diagnose and resolve hardware and software issues for both Windows and Mac operating systems
- Collaborate with cross-functional teams to identify and resolve complex technical problems
- Document and track customer interactions and resolutions in a CRM system
- Provide timely and accurate reports to management on customer support activities and performance metrics
- Ensure customer satisfaction by delivering high-quality support services Identify opportunities for process improvement and recommend solutions
- Document and track customer interactions and resolutions in a ticketing system
Education
MASTER OF COMPUTER APPLICATION -
Bharathiar University
Coimbatore, India08.2017
Skills
- Project Management
- Product Development
- Cross-Functional Collaboration
- Effective Communication
- Proficient Organizational Competence
- Prioritization Skills
- Agile Methodology Expertise
- ITIL Service Management Knowledge
- Jira
- Confluence
- ITSM Remedy Tool
- Zendesk
- ServiceNow
- ClickUp
- Favro
- Figma
- Miro
- MS Office
Certification
- Agile Foundation
- Blockchain
- IOS Foundation
- Java
- ASP.NET
- HTML5
- PMP
Languages
Malayalam
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Company CultureHealthcare benefitsWork from home optionCareer advancementWork-life balanceFlexible work hoursPaid time offAccomplishments
- Helped establish start up company to set up proper procedures and protocols
- Handled a team of 25 at a time
- Track record of delivering projects on time
- Favourite Manager of all the team members
- Appreciated by Management for team handling and on time delivery of projects
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Project Management Software
Documentation Software
Collaboration Software
Communication Software
Ticketing tools
Designing Software
CRM and CMS
Interests
Poetry
Networking
Timeline
Project Manager
IOTICS and Dieture
02.2024 - Current
IT DIGITAL COORDINATOR
Sharjah Investment and Development Authority (Shurooq)
11.2022 - 02.2024
IT PROJECT MANAGER
Webcastle Technologies LLC
05.2022 - 10.2022
PRODUCT ANALYST
Impress.ai
07.2020 - 05.2022
IT ANALYST – CUSTOMER SUPPORT REPRESENTATIVE
IBM India Private Limited
10.2017 - 11.2019
MASTER OF COMPUTER APPLICATION -
Bharathiar University
Similar Profiles
Matt HodsonMatt Hodson
Head of Sales / Principal Consultant at IoTicsHead of Sales / Principal Consultant at IoTics
Zammel Mohamed ZouhaierZammel Mohamed Zouhaier
Founder at IOTICSFounder at IOTICS
Ravi Ranjan OjhaRavi Ranjan Ojha
Lead Software Developer at Tech MahindraLead Software Developer at Tech Mahindra