Rasool Basha
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dunkin
06.2022 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated account information to maintain customer records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Bolstered customer retention by creating and offering unique discount/ Loyalty Programme options and inspiring interest in new product lines.
- Conducting Stock Inventory on monthly Basis and ensuring the Correct Raw Data of Total Stock.
- Cross-trained and provided backup support for organizational leadership.
Education
BBA - Business Administration And Management
Aditya Degree College
Eluru06.2021
Skills
- Customer satisfaction measurement
- Natural Flair of Customer Service
- Strategic sales knowledge
- Microsoft Excel
- Team Development
- Quality Control
- Retail store support
- Knowledge of Aloha Microsoft, MS Word and Microsoft Excel
Employee of the Month
Achieved the Certificate of Employee of the month for assisting the Guest/ Customer in Positive manner and provide the exceptional service for the Customer satisfaction. follow up regularly on Customer's Feedback to enhance their Experience.
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Customer Service Representative
Dunkin
06.2022 - Current
BBA - Business Administration And Management
Aditya Degree College
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