Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dunkin
Dubai, United Arab Emirates
06.2022 - Current
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Processed customer service orders promptly to increase customer satisfaction.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Updated account information to maintain customer records.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed customer service policies and procedures to meet and exceed industry service standards.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Bolstered customer retention by creating and offering unique discount/ Loyalty Programme options and inspiring interest in new product lines.
Conducting Stock Inventory on monthly Basis and ensuring the Correct Raw Data of Total Stock.
Cross-trained and provided backup support for organizational leadership.
Education
BBA - Business Administration And Management
Aditya Degree College
Eluru
06.2021
Skills
Customer satisfaction measurement
Natural Flair of Customer Service
Strategic sales knowledge
Microsoft Excel
Team Development
Quality Control
Retail store support
Knowledge of Aloha Microsoft, MS Word and Microsoft Excel
Employee of the Month
Achieved the Certificate of Employee of the month for assisting the Guest/ Customer in Positive manner and provide the exceptional service for the Customer satisfaction. follow up regularly on Customer's Feedback to enhance their Experience.
Accomplishments
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.