Dynamic Relationship Manager holding 11 years of experience in key account management. Builds customer retention and contract renewals with comprehensive engagement strategy. Plans and budgets to hit revenue targets through large client portfolio.
Overview
4
4
Languages
25
25
years of post-secondary education
21
21
years of professional experience
Work history
Business Unit Manager
National General Insurance PJSC
Dubai, United Arab Emirates
2025.07 - Current
Led team of 8 relationship professionals to achieve business and revenue targets, enhancing overall team effectiveness.
Drove customer acquisition and managed relationships through consultative financial solutions, resulting in increased client engagement.
Coached and mentored team members, improving sales performance and elevating customer service standards.
Conduct business planning and pipeline reviews and performance monitoring.
Monitored AML and KYC compliance processes to uphold regulatory standards. and adherence to regulatory requirements.
Chief Manager
ICICI Bank Ltd
Trivandrum, India
2013.09 - 2024.06
Manage branch operations with responsibility for business portfolio exceeding 100 million INR.
Drove growth in CASA deposits, business loans, and other liability and asset products.
Managed collection portfolios and significantly reduced NPA levels.
Ensured compliance with banking regulations,AML,KYC and internal policies.
Led and mentored a team of more than 20 employees while consistently achieving business targets.
Cultivated and strengthened relationships with business and high net worth customers to enhance customer loyalty
Coordinated loan processing, approval, and disbursement with credit teams to streamline operations.
Collaborated with cross-functional teams to enhance customer experience and satisfaction.
Sales Executive
Puratos Food Ingredients India PVT.Ltd
Kochi, India
2011.01 - 2013.08
Expanded distribution channels, consistently meeting annual sales targets to drive revenue growth.
Boosted sales revenue through aggressive and targeted marketing strategies.
Implemented business development strategies to increase market share.
Delivered compelling sales presentations at industry events, successfully attracting potential customers and partners.
Cultivated and strengthened key business relationships within assigned territory to enhance client engagement.
Territory Sales Officer
Cavinkare Pvt.Ltd
Trivandrum, India
2009.05 - 2010.12
Developed new business opportunities and managed distributor relationships.
Collaborated with logistics and customer service teams to deliver exceptional customer support.
Executed daily operations with accuracy and efficiency, supporting overall team objectives.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Cultivated positive relationships through respect and friendliness, enhancing team cohesion.
Sales Manager
Bajaj Allianz Life Insurance Co. Ltd
Trivandrum, India
2005.03 - 2009.04
Consistently achieved sales and revenue targets through effective team leadership.
Recruited and trained high-performing sales team, driving team success and meeting sales objectives.
Coached team members on upselling and cross-selling techniques, improving customer engagement and increasing sales opportunities.
Established long-term customer relationships through tailored financial advisory services, enhancing client satisfaction.
Education
Master of Business Administration - Marketing
Institute for Technology and Management
Chennai, India
2003.06 - 2005.05
Bachelor of Business Administration - Marketing
University of Kerala
Trivandrum, India
1999.06 - 2022.05
Skills
Sales strategy
Financial compliance
Operational management
Strategic planning
Relationship management
Customer support
Team management
Leadership effectiveness
Staff coaching
Training and mentoring
Languages
English
Fluent
Hindi
Fluent
Tamil
Fluent
Malayalam
Native
Affiliations
Listening to Music, Watching Movies
Accomplishments
Best sales performer for the branch in the year 2016.
Qualified for branch led contest for Life Insurance products.
Received two promotions in the career with ICICI Bank.