Rathna Srinivas
Chennai
Summary
With over 9 years of professional experience in hospital administration and airport customer service in both the UAE and India, seeking a challenging assignment in an object-oriented industry. Goal is to enhance knowledge, skills, and experience for the benefit of the organization, while also providing a sample scope for individual advancement. Eager to contribute expertise and make a meaningful impact.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Rajan Dental Multispecialty Clinic
2024.03 - Current
- Responsible for attending patient’s queries
- Maintaining patient call records & also giving solutions for that
- Take follow-up of patient queries with concern branches
- Provide quality customer service on every call.
Guest Relation Officer
Shaditya Hospital
2024.03 - 2024.10
- Welcome guests in a friendly and professional way
- Addressing and escalating customer complaints
- Providing information about facilities, Programs and other serviceHandling all IP & OP enquiries and complaints, particularly take care of IP department
- Checking IP & OP billings and files and coordinating with Billing departments
- Explain about Insurance and formalities to all IP & OP
- Visiting all IP and OP
- Coordination with Operation departments
Guest Relation Officer
Cloud Nine Hospital
2021.12 - 2023.02
- Welcome guests in a friendly and professional way
- Addressing and escalating customer complaints
- Providing information about facilities, Programs and other service handling all IP & OP enquiries and complaints, particularly take care of IP department
- Maintain a polite and humble personality while attending to the guests
- Provide a detailed description of all the information that can be potentially asked for along with the documents needed
- Ex- Food menu, facilities available in rooms, areas ideal for etc
- Take care of each and everything the guest might need and ask for, to avoid a last-minute rush
- Explain about Insurance and formalities to all IP & OP
Billing Executive / Customer Service Executive/ Insurance support
MedCare Hospital
2019.10 - 2020.06
- Online Insurance approval /Coordinating Cash/ insurance
- Resolve billing issues by discussing contract with third parties
- Calling the Insurance companies for clarifying the policies and coverage of patients and for the approvals
- Assisting Revenue Cycle Management(RCM) in rectifying errors and claim submission
- Issuing the Invoice by entering service data ;calculating, mailing Invoices
Billing Executive / Customer Service Executive/ Insurance support
Medeor 24 x 7 Hospital
2015.02 - 2019.02
- Coordinating Cash/ insurance Admission and Discharges
- Resolve billing issues by discussing contract with third parties
- Calling the Insurance companies for clarifying the policies and coverage of patients and for the approvals
- Assisting Revenue Cycle Management(RCM) in rectifying errors and claim submission
- Issuing the Invoice by entering service data ;calculating, mailing Invoices
Airline Customer Service
DÉCOR AVIATION c/o AIATSL
2012.03 - 2014.04
- Greeting passengers at the airport with Pleasant manners
- Keeping all the necessary information regarding the arrivals and departures of flights at the airport
- Responding to the customer enquiries at the airport both in person as well as on phone
- Making announcements regarding the flight arrivals and departures and safety instructions
- Performing many other relevant tasks as and when required.
Education
BBA -
V.H.N.S.N. Arts and Science College
HSC -
Sri Ragavendra Higher Secondary School
Skills
- Perseverance and fast learning ability
- Good team player and have excellent interaction skills to coordinate and work within a team
- Friendly Interaction with customers
Certification
- AIRPORT FAMILIARISATION TRAINING certified by UNIVERSAL AVIATION ACADEMY PVT. LTD.
- Diploma in Accounting Package certified by The Board Of PROMTECH
- Completed MS OFFICE 2000 course certified by SSI Education.
Languages
English: Read, Write and Speak.
Tamil: Read, Write and Speak.
Telugu: Speak.
Malayalam: Speak.
Disclaimer
I hereby declare that all the details furnished above are true and correct to the best of my knowledge and belief.
Timeline
Customer Service Executive
Rajan Dental Multispecialty Clinic
2024.03 - Current
Guest Relation Officer
Shaditya Hospital
2024.03 - 2024.10
Guest Relation Officer
Cloud Nine Hospital
2021.12 - 2023.02
Billing Executive / Customer Service Executive/ Insurance support
MedCare Hospital
2019.10 - 2020.06
Billing Executive / Customer Service Executive/ Insurance support
Medeor 24 x 7 Hospital
2015.02 - 2019.02
Airline Customer Service
DÉCOR AVIATION c/o AIATSL
2012.03 - 2014.04
BBA -
V.H.N.S.N. Arts and Science College
HSC -
Sri Ragavendra Higher Secondary School
- AIRPORT FAMILIARISATION TRAINING certified by UNIVERSAL AVIATION ACADEMY PVT. LTD.
- Diploma in Accounting Package certified by The Board Of PROMTECH
- Completed MS OFFICE 2000 course certified by SSI Education.
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