Rathugamage Kalpana Sanjeewani
Ras Al Khaima
Summary
Experienced visa counselor with over 6 years of hands-on experience in Student Recruitment, Administration & Admissions in the study abroad education sector, where a highly challenging and complicated business environments and a customer service assistant more than 6 years in retail industry in Dubai. My extensive experience has substantially equipped and strengthened my talents in management, strategic planning, problem solving, coordination, creating relationships with internal and external stakeholders, and improving business performance. Strong communication, negotiation and convincing skills which I thought to combine with my passion for interacting with people particular in the Higher Education industry. Skilled in researching and interpreting legal documents, resolving disputes and successfully negotiating settlements. Handles multiple tasks, prioritizes efficiently and meets tight deadlines.
Overview
16
16
years of professional experience
Work History
Customer Service Assistant
Checkout - Spinneys
01.2018 - 05.2024
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
Senior Student Counselor
Jeewa Education
01.2008 - 05.2018
- Counseling the students according to their educational and professional qualifications and selecting appropriate programs such as Diploma, Bachelors, Masters and PhDs.
- Handling Student queries from data bases, phone inquiries and office visits.
- Finalizing the application forms, verifying, and sending to the universities and getting the offer letters.
- Applying for the Confirmation of Enrollment Letters from universities after the relevant semester payments done by local banks.
- Maintained the data of all registered students and the documentations until ensure their visas.
- Coordinating with students & universities in Australia, New Zealand and Canada.
- Organized marketing activities for promoting the company exhibitions, information sessions,
- Ensure all the documents required for the high commissions of Australia, Canada and NZ to lodge the visas.
- Completing and Submission of the medical applications of every student.
Education
Post Graduate Diploma - Strategic Leadership Management
Esoft Metro Campus
Colombo 01.2023
Certificate in English Language - English Education
University of Colombo
Colombo 01.2008
Advance Level Examination - Commerce
Don Pedrick College
Colombo 08.2008
Skills
- Customer Consultation
- Complaint resolution
- Customer Focus
- Data Entry
- Payment Processing
- Sales and Marketing
- Document Verification
- Decision-making capabilities
- Strong Communication Skills
- Cross-cultural understanding
- Legal Research Proficiency
- Expert immigration knowledge
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Sinhala
Advanced (C1)
Computerskills
Excellent knowledge in Microsoft office packages (Word, Excel, Power Point, Outlook)
Accomplishments
- Participation - South Asia Agent Familiarization Tour 2017 Perth, - Australia
- Best Performing Counselor Award 2017 Jeewa Education - Colombo ,Sri Lanka
- Participation Inbound Training at EDUCO Group India in 2016 representing Jeewa Education Sri Lanka.
- Participation Agent Workshop - Australian Catholic University in 2015 Colombo - Sri Lanka
Personal Information
- Date of Birth: 01/13/87
- Nationality: Sri Lankan
- Marital Status: Married
- Visa Status: Spouse Visa
References
- Mr. Mohommed Ikrambul, Store Manager, Spinneys, Ras Al Khaima, UAE, mgrrak@finefarefood.com, +97565230007
- Mr. L. H. Kolitha Fernando, Managing Director, Jeewa Education, Colombo, Sri Lanka, jaec@sltnet.lk, +94773503060
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and that, if any information is found to be false, I am liable to disqualified. If I’m given the opportunity, I would perform all my duties to the best of my ability for the satisfaction of my superiors and the management of the organization.
Timeline
Customer Service Assistant
Checkout - Spinneys
01.2018 - 05.2024
Senior Student Counselor
Jeewa Education
01.2008 - 05.2018
Post Graduate Diploma - Strategic Leadership Management
Esoft Metro Campus
Certificate in English Language - English Education
University of Colombo
Advance Level Examination - Commerce
Don Pedrick College
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