Ratu Emma Tri Syalonika
Dubai,UAE
Summary
Versatile professional specializing in data analysis, administrative policy evaluation, and customer service. Proficient in Microsoft Office, reservation systems, and office equipment management. Experienced in decision-making support, complaint resolution, and guest relations, with a strong ability to adapt to changing environments and international travel. Committed to utilizing analytical skills and operational expertise to enhance organizational performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Personal Time Off
Independent Time Off
Dubai, UAE
08.2024 - Current
- Acquired and applied new skills to enhance daily task efficiency.
- Supervised indoor and outdoor activities to ensure children's safety.
- Assisted with bedtime routines to foster good sleep hygiene in children.
- Created a nurturing atmosphere to promote emotional well-being.
- Provided emotional support during distressing times for comfort.
- Maintained a clean, healthy environment through light housekeeping duties.
- Cared for an ill family member with attention and compassion.
Customer Service Officer
BANK CENTRAL ASIA
Jakarta , Indonesia
04.2023 - 07.2024
- Welcomed over 100 customers daily, delivering friendly and professional service.
- Handled customer complaints effectively, achieving 95% satisfaction rate.
- Promoted products and promotions such as Bank Central Asia Expo to enhance sales opportunities.
- Delivered high-quality service with attention to detail and professionalism.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
Secretary and Chairman of the Vocal Group
GPIB ZEBAOTH BOGOR YOUTH MOVEMENT
Bogor, Indonesia
01.2020 - 12.2022
- Developed work plans for church youth, coordinating over 12 annual events.
- Managed worship events and special celebrations, facilitating more than 20 gatherings each year.
- Formed and led a vocal group, successfully recruiting 15 new members from church youth.
Sales (Part-time)
OCBD OLYMPIC FURNITURE / OFFO LIVING
Bogor, Indonesia
01.2022 - 07.2022
- Directed customers to products, enhancing shopping experience.
- Promoted monthly packages, boosting promo sales by 20%.
- Recorded orders and arranged shipments, ensuring customer satisfaction.
- Explained warehouse product selection process to optimise understanding.
Tour Leader Trainee
DIPO TOUR AND TRAVEL
Depok, Indonesia
10.2021 - 03.2022
- Designed and compiled travel packages, detailing destinations, routes, and pricing.
- Promoted tour packages to campuses and schools, boosting awareness and interest.
- Prepared tour equipment through shopping and packing, ensuring readiness for events.
- Created participant lists based on ID cards and seating arrangements.
Public Relations
SENATE HIGH SCHOOL OF TOURISM BOGOR
Bogor, Indonesia
05.2020 - 06.2021
- Designed and published over 20 posters and announcements for diverse events and competitions.
- Developed comprehensive work plans for five major events, competitions, and anniversary celebrations.
- Enhanced public relations through the implementation of effective crisis management strategies.
Campus Coordinator
INDONESIAN TOURISM STUDENT ASSOCIATION
Bogor , Indonesia
05.2020 - 06.2021
- Participated in tourism seminars, enhancing industry knowledge through three key events.
- Provided information on Indonesian Tourism Student Association programmes and events, including competitions and initiatives.
Front Office Department Trainee
LE MERIDIEN HOTEL JAKARTA
Jakarta, Indonesia
01.2019 - 07.2019
- Greeted guests warmly and verified reservations or created new bookings as necessary.
- Conducted efficient check-in and check-out processes, upselling premium amenities and detailing room features.
- Managed special guest requests, including towel art for events and delivering items to rooms.
Education
Bachelor Degree - Management of Hospitality
BOGOR TOURISM COLLEGE
Bogor, Indonesia 06.2018 - 10.2022
Skills
- Decision-making support
- Office equipment management
- Customer service excellence
- Problem solving
- Reservation system operation
- Complaint resolution
- Menu knowledge and explanation
- Drink preparation
- Computer literacy
- Interpersonal skills
- Adaptability to time changes
- International travel experience
- Professional appearance
Languages
English
Fluent
Japanese
Intermediate
French
Elementary
Korean
Elementary
Chinese (Mandarin)
Elementary
Affiliations
- Singing, Dancing, Cooking, Travelling
Accomplishments
Best Trainee at Front Office Department Le Meridien Jakarta
Certification
- TOEFL Simulation, Brighten English, Mr. TOEFL ID, 2022.
- Front Office Department Trainee, Le Meridien Hotel, 2019.
- Hotel Operation Integration Practice, Bogor Tourism College, 2018.
- Table Manner Program, Bogor Tourism College, 2018.
- Vocational Practice Exam for Hospitality Accommodation, Lorin Hotel, 2015/2016.
- Housekeeping Department Trainee, Bogor Tourism College, at The Ritz Carlton Megakuningan Jakarta Hotel 2015–2016.
- English Course, LIA, 2015–2016.
- Salak The Heritage, 2015.
- Table Manner, Padjajaran Suites Bogor, 2015.
Timeline
Personal Time Off
Independent Time Off
08.2024 - Current
Customer Service Officer
BANK CENTRAL ASIA
04.2023 - 07.2024
Sales (Part-time)
OCBD OLYMPIC FURNITURE / OFFO LIVING
01.2022 - 07.2022
Tour Leader Trainee
DIPO TOUR AND TRAVEL
10.2021 - 03.2022
Public Relations
SENATE HIGH SCHOOL OF TOURISM BOGOR
05.2020 - 06.2021
Campus Coordinator
INDONESIAN TOURISM STUDENT ASSOCIATION
05.2020 - 06.2021
Secretary and Chairman of the Vocal Group
GPIB ZEBAOTH BOGOR YOUTH MOVEMENT
01.2020 - 12.2022
Front Office Department Trainee
LE MERIDIEN HOTEL JAKARTA
01.2019 - 07.2019
Bachelor Degree - Management of Hospitality
BOGOR TOURISM COLLEGE
06.2018 - 10.2022
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