RAUL ALEJANDRO PINTO IBANEZ
DUBAI,UAE
Summary
Proactive and responsible individual with expertise in personalised customer service and friendly communication. Skilled in billing, cash handling, and administrative tasks, with a strong background in reservation organisation and supply logistics. Proficient in Excel, Word, and various booking systems. Bilingual in Spanish (native) and English (intermediate). Committed to leveraging skills to enhance operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
Work history
Customer Service and Logistics Coordinator
Mr. Sazon
La Paz, Bolivia
2023.02 - 2025.02
- Customer service, order taking, and coordination with kitchen staff.
- Managing reservations and organizing private events.
- Inventory control, supplier coordination, and deliveries.
- Billing and daily cash register closing.
- Simplified order tracking system, leading to increased customer satisfaction.
Account Manager
High Tech Center
La Paz, Bolivia
2021.05 - 2022.02
- Managing bookings via phone, email, and online platforms.
- Oversaw efficient loading and unloading of goods which reduced damage during transit.
- Issuing invoices, handling payments, and cash reconciliation.
- Coordination with housekeeping and maintenance teams.
- Evaluated vendor performance regularly for quality assurance purposes.
Education
Diploma - Project Management and Development of International Companies in a Digital Environment
UNIR
2024.04 - 2024.09
Diploma - International Business and Logistics Management
UNIR
2023.10 - 2024.03
Diploma - Customer Service in Hospitality and Restaurants
Online
2022.01 - 2022.02
High School Diploma -
Amor De Dios
La Paz, Bolvia 1994.02 - 2006.11
Skills
- Personalized customer service and friendly communication
- Billing, cash handling, and administrative tasks
- Reservation organization and supply logistics
- Languages: Spanish (native), English (Intermediate – general understanding)
- Proficient in Excel, Word, and booking systems
Timeline
Diploma - Project Management and Development of International Companies in a Digital Environment
UNIR
2024.04 - 2024.09
Diploma - International Business and Logistics Management
UNIR
2023.10 - 2024.03
Customer Service and Logistics Coordinator
Mr. Sazon
2023.02 - 2025.02
Diploma - Customer Service in Hospitality and Restaurants
Online
2022.01 - 2022.02
Account Manager
High Tech Center
2021.05 - 2022.02
High School Diploma -
Amor De Dios
1994.02 - 2006.11