RAUL ALEJANDRO PINTO IBANEZ
DUBAI,UAE
Summary
Proactive and responsible individual with expertise in personalised customer service and friendly communication. Skilled in billing, cash handling, and administrative tasks, with a strong background in reservation organisation and supply logistics. Proficient in Excel, Word, and various booking systems. Bilingual in Spanish (native) and English (intermediate). Committed to leveraging skills to enhance operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
Work history
Customer Service and Logistics Coordinator
Mr. Sazon
La Paz, Bolivia
02.2023 - 02.2025
- Customer service, order taking, and coordination with kitchen staff.
- Managing reservations and organizing private events.
- Inventory control, supplier coordination, and deliveries.
- Billing and daily cash register closing.
- Simplified order tracking system, leading to increased customer satisfaction.
Account Manager
High Tech Center
La Paz, Bolivia
05.2021 - 02.2022
- Managing bookings via phone, email, and online platforms.
- Oversaw efficient loading and unloading of goods which reduced damage during transit.
- Issuing invoices, handling payments, and cash reconciliation.
- Coordination with housekeeping and maintenance teams.
- Evaluated vendor performance regularly for quality assurance purposes.
Education
Diploma - Project Management and Development of International Companies in a Digital Environment
UNIR
04.2024 - 09.2024
Diploma - International Business and Logistics Management
UNIR
10.2023 - 03.2024
Diploma - Customer Service in Hospitality and Restaurants
Online
01.2022 - 02.2022
High School Diploma -
Amor De Dios
La Paz, Bolvia 02.1994 - 11.2006
Skills
- Personalized customer service and friendly communication
- Billing, cash handling, and administrative tasks
- Reservation organization and supply logistics
- Languages: Spanish (native), English (Intermediate – general understanding)
- Proficient in Excel, Word, and booking systems
Timeline
Diploma - Project Management and Development of International Companies in a Digital Environment
UNIR
04.2024 - 09.2024
Diploma - International Business and Logistics Management
UNIR
10.2023 - 03.2024
Customer Service and Logistics Coordinator
Mr. Sazon
02.2023 - 02.2025
Diploma - Customer Service in Hospitality and Restaurants
Online
01.2022 - 02.2022
Account Manager
High Tech Center
05.2021 - 02.2022
High School Diploma -
Amor De Dios
02.1994 - 11.2006
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