RAUNAK HONRAO
Dubai
Summary
Dynamic customer service professional with a proven track record at Emirates Group, excelling in technical troubleshooting and enhancing passenger experiences through expertise in DCS Altea Amedeus and SAP. Recognized with the Najm appreciation for exceptional performance while consistently exceeding customer satisfaction targets. Adept at creative problem-solving and fostering team adaptability, contributing to a collaborative work environment. Career aspirations include leveraging skills in a leadership role to drive operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent
EMIRATES GROUP
08.2023 - Current
- Checked in passengers and facilitated boarding for major airlines, including KLM, Air France, Vistara, Finnair, and LOT Polish Airlines, using ALTEA AMEADEUS CM system
- Upgrading passengers and receiving payment on behalf of the Airline through system
- Utilized AS CONNECT for airlines such as Pakistan Airlines, QS Smart Wings, KamAir, Mahan Air, and Iran Airlines
- Received Najm appreciation for exceptional handling of Saudi Arabian Airlines flight SV533 during the boarding process
- Completed 38 training sessions, covering various areas such as Dangerous Goods Certification, Airport Safety, Airline Safety, and Passenger Safety
- Consistently increased revenue for KLM and Air France by successfully upselling seat upgrades and additional services, generating an average of AED 3,500 in daily sales over the course of a year ( AED 1,277,500).
Sales and Marketing Representative
Zain Properties
Dubai
09.2020 - 08.2023
- Provided guidance to clients throughout the entire buying or selling process.
- Created detailed property descriptions for use in marketing material.
- Developed and presented purchase offers to sellers for consideration.
- Researched current listings available in the area using multiple online resources.
- Ensured all transactions followed state laws regarding real estate practices.
- Liaised between sellers and buyers for profitable and efficient sales.
- Successfully contributed to Zain Properties by selling and renting properties worth AED 6.3 million, directly generating significant revenue and strengthening the company’s market presence.
Client Relationship Executive
AWS Legal Group
Dubai
11.2022 - 08.2023
- Maintained a professional demeanor while interacting with clients, fostering positive relationships
- Proficiently handled high-volume client communication through various channels
- Skillfully managed and organized client data and documentation for streamlined processes
- Recognized for consistently meeting or exceeding customer satisfaction targets
- Demonstrated strong problem-solving abilities in resolving customer challenges
- Efficiently handled sensitive information, maintaining strict confidentiality and data security
Guest Relations in Event Management
EXPO 2020
08.2021 - 03.2022
- Collaborated with cross-functional teams to ensure seamless event logistics and coordination
- Fostered positive relationships with guests, addressing inquiries and enhancing their experience
- Managed guest registrations and check-ins, ensuring a smooth and efficient process
- Provided on-site assistance to VIPs and special guests, catering to their specific needs
- Conducted post-event evaluations, gathering feedback to improve future event planning
- Utilized problem-solving skills to address unforeseen challenges and maintain event timelines
- Assisted in creating and distributing event materials, including schedules and informational guides
- Recognized for maintaining composure under pressure and delivering exceptional guest service
Education
Bsc - Business & International Business management
Westford College
Liverpool, UK01.2025
Bsc - Psychology
New York College
Athens, Greece01.2020
The International Baccalaureate -
Victoria International
Sharjah01.2018
Skills
- DCS Altea Amedeus
- SAP knowledge
- Customer focus
- Creative problem solving
- Adaptive team player
- Technical troubleshooting
- Order processing
- Documentation
- Payment processing
- Multi-task management
- De-escalation techniques
Certification
- CPR and AED Certified, TICTA Health and Safety
- IATA Dangerous Goods and Airport Safety
- Airport Handling and Passenger Safety
- A1 Zertifikat in der deutschen Sprache, Eton Institute of Languages
- A2 Zertifikat in der deutschen Sprache, Eton Institute of Languages
- German Language Certification from OSD (Österreichisches Sprachdiplom), Austria
- Valid UAE driver's license, automatic light vehicle
- Valid UAE Riders License Manual, Motorcycle
Languages
- English
- German
- Urdu
- Hindi
Personal Information
Visa Status: Residence
References
References available upon request.
Timeline
Customer Service Agent
EMIRATES GROUP
08.2023 - Current
Client Relationship Executive
AWS Legal Group
11.2022 - 08.2023
Guest Relations in Event Management
EXPO 2020
08.2021 - 03.2022
Sales and Marketing Representative
Zain Properties
09.2020 - 08.2023
- CPR and AED Certified, TICTA Health and Safety
- IATA Dangerous Goods and Airport Safety
- Airport Handling and Passenger Safety
- A1 Zertifikat in der deutschen Sprache, Eton Institute of Languages
- A2 Zertifikat in der deutschen Sprache, Eton Institute of Languages
- German Language Certification from OSD (Österreichisches Sprachdiplom), Austria
- Valid UAE driver's license, automatic light vehicle
- Valid UAE Riders License Manual, Motorcycle
Bsc - Business & International Business management
Westford College
Bsc - Psychology
New York College
The International Baccalaureate -
Victoria International
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