Raval Alghamdi
Jeddah
Summary
Experienced professional focused on enhancing customer satisfaction and streamlining service operations. Achieves improved customer relations and issue resolution through strong communication and problem-solving skills. Utilises collaborative approach to foster team efficiency and drive operational success.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Coordinator
Hapag-Lloyd Saudi Arabia
Jeddah, Saudi Arabia
06.2022 - 11.2024
- Managed end-to-end documentation processes, including bills of lading, shipping manifests, and customs clearance, ensuring compliance with international regulations and Saudi customs requirements
- Coordinated with customers to understand their logistics needs and provided tailored shipping solutions to enhance customer satisfaction and operational efficiency.
- Acted as the primary point of contact for resolving documentation discrepancies, facilitating smooth cargo movement across international and domestic routes
- Handled Electronic Data Interchange (EDI) transactions, ensuring accurate and timely exchange of shipping data with customers, partners, and government entities
- Monitored shipment tracking systems and provided clients with real-time updates on cargo status
- Prepared reports and analyses to track documentation efficiency, EDI performance, and customer feedback, contributing to continuous improvement initiatives
Marketing Specialist Trainee
CEC-Global
Jeddah, Saudi Arabia
08.2021 - 12.2021
- Developing and implementing marketing plans
- Find new business prospects through research and analysis of market trends
- Dealing with clients to increase the income of the company
- Offer services to the customer as needed
Customer Service Representative
Farah Suites aparthotel
Jeddah, Saudi Arabia
10.2019 - 05.2021
- Resolve product or service problems by clarifying the customer's complaint
- Selecting and explaining the best solution to solve the problem
- Determining the cause of the problem expediting correction or adjustment following up to ensure resolution
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
Education
Bachelor of Food sciences and nutrition -
King Abdul-Aziz University
Jeddah, Saudi Arabia 06.2017 - 05.2020
Skills
- Salesforce expertise
- Multitasking
- Client communication
- Net Promoter Scoring (NPS)
- Customer care expertise
Languages
Arabic
Beginner
English
Beginner
Certification
International Certificate in Logistics and Transport
Customer Services Professional
Timeline
Customer Service Coordinator
Hapag-Lloyd Saudi Arabia
06.2022 - 11.2024
Marketing Specialist Trainee
CEC-Global
08.2021 - 12.2021
Customer Service Representative
Farah Suites aparthotel
10.2019 - 05.2021
Bachelor of Food sciences and nutrition -
King Abdul-Aziz University
06.2017 - 05.2020
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