Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Affiliations
Languages
Awards
Additional Information
Timeline
Generic
Raveen Kewal

Raveen Kewal

Dubai

Summary

A goal-oriented manager proficient in identifying and capitalizing on emerging market trends and revenue opportunities, with a distinguished track record spanning multiple industries, exemplifying exceptional leadership abilities. Demonstrated success in
consistently increasing productivity by over 20%, enhancing customer satisfaction ratings by 15%, and driving revenue and sales growth by 25%. Committed to streamlining procedures, resulting in a 30% reduction in operational costs while optimizing employee talent for improved performance.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Engagement Delivery Leader

Cognizant
04.2022 - Current

As a Engagement Lead my role is to drive operational excellence for a Fortune 500 client with a $100 Mil P&L across multiple sites in APAC & UK with over 1000 associates under my span. As a client partner I'm responsible for monitoring & ensuring committed cost-of-delivery to Cognizant leadership.

  • Manage & own delivery management and delivery excellence by leading the design and customer requirements gathering validation and optimization in order to achieve customer satisfaction and increasing wallet share with the focus on quality cost and effective client engagement.
  • Bring understanding of the client environment to identify and qualify add-on and new opportunities
  • Responsible to set-up delivery and governance rigor and reviews operational metrics assess risk and drive mitigation plans. As main delivery lead responsible for monitoring and reporting of delivery commitments to client and ensuring committed Cost-of-Delivery to Cognizant leadership.
  • Create transparency into the project portfolio an ongoing production support capital and operating expenses and budgets. Report on key technology success metrics.
  • Work closely with all project/program managers in the portfolio to ensure projects are delivered on track and as per estimated budget
  • Direct the execution of technology solutions that deliver client value and lasting business impact. Ensure development is highly strategic and focused on maintaining the reliability and functionality essential to internal/external constituents

Chief Growth Officer

Fritillary Consulting/Nostrum IT
01.2016 - 03.2022

Consulting business helping companies accelerate revenue growth leveraging a sales on demand model while developing, implementing, and leading business strategies enabling organizations to tackle major inflection points, business challenges, milestones, bottlenecks or other predicaments.

  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth across Education, Manufacturing, Outsourcing, Hospitality, Automotive, ITES sectors.
  • While developing sales structure and processes, initiated $100K in new business with a pre-revenue start-up and built a pipeline of $1.9Mil from previously unidentified prospects all within the first 90 days of engagement.
  • In the last 12months, built a pipeline of 70% of a start-up company's year-to-date contracts in discussion, equating to 85%+ of the company's forecasted total YTD revenue.
  • Spearheaded third-party contract negotiations to obtain favourable pricing. Scheduling parameters establishing clear, measurable and sustainable GTM plans ensuring the successful launch of program initiatives in the areas of loT, Al, ML & RPA resulting in 20% YoY growth
  • Partnered with marketing leaders on a company rebranding initiative that reflected the company's revised roadmap which led to INR 1.93M in contract for a SI partner as the company's largest deal in five years.

Regional Director UK&EU/Global Accounts Director/Sales Head

Vodafone Global Enterprise
08.2008 - 12.2015

Defined global strategy for an accounts including resigns that generated revenues to the tune of €96Mil from Inbound & Outbound business.

  • Built strategic tie ups with C-Level contacts, identified the desired endgame, exploring what an ideal communications infrastructure will look like as a core element of the enterprise long-term development strategy with growth in Revenue Market Share by 22% & Customer Market Share 6% YoY.
  • Reduced Cost & complexity through IP & Unified Communications - Leveraging the footprint in voice & data to expand into applications for up/cross selling making it the key differentiator and a compelling proposition for the customer leading to new business acquisition of $40Mil (Key Deals - Reuters, Wipro, Infosys, ABG Minacs, Accenture, GE, Dell)
  • Developed an innovative portfolio around industry trends such as Mobile, IT, BYOD, Mobile workspaces & Apps, UCaaS, security etc brining in additional revenues of $13Mil
  • Provided the vision and strategy for establishing the UK & EU presence by forging new verticals, signing tier-one clients with a combined TCV of $20Mil {Cognizant, Infosys, HCL) & managing business development functions across UK, Europe & APAC.
  • Exceeded management goals by 10% on a quarterly basis, which led to promotion to Regional Head in Vodafone to manage growing UK&EU market.

Other Companies

Cisco Systems, Reliance Communications, Dell Int. Services, GECIS, Hutchison Essar & DLF Universal
06.1993 - 08.2008

My roles entailed enhancing overall performance through technology upgrades, advanced employee training, and implementation of best practices in Enterprise Business, International Sales & Operations with organizations like Vodafone, Dell, GE, Cisco, Hutch, etc where I have set up the process & delivered to the expectations of the client & have successfully transitioned between these roles & responsibilities with a keen focus on management.

Education

B Com -

Delhi University

Skills

  • Operational Leadership
  • P&L Oversight
  • Digital Transformation
  • Relationship Management
  • Customer Focus
  • Negotiation Skills
  • Team Management
  • Delivery Management
  • Sales Operations
  • Project Leadership
  • Strategic Partnerships & Alliances

Accomplishments

  • Operations Management - Lead cross-functional efforts to alter a business's financial, operational and strategic directions to produce game changing results with Cisco delivering 103% growth.
  • Market Penetration - Created parallel source of revenue & TCV by tapping into sell through & sell with system integrators delivering a pipeline growth of $50Mil. Key deal HCL UKAR $4Mil, Tech M Alstom S3.5Mil, Welsh Water $18Mil etc.
  • People Management - Mentored and coached employees resulting in a 12% increase in productivity with Dell. GTM Strategy, Identified quick, targeted customized solutions and strategic, operational improvements that boost underperforming technology start-ups and enhance their go-to-market strategy.
  • Employee Engagement - Introduced Rewards & Recognition program, which was accepted across DIS and was introduced as a best practice sharing. Canada Tech Support attrition was the lowest at 5.5% vis-à-vis all businesses in DIS
  • New Business Development - Conceptualized & created value based propositions for Suzlon, HCL. Wipro, Infosys etc with integration of Fixed & Mobility into a Unified Communication environment - Deal Value $50Mil in Vodafone

Certification

  • Ai+Chat GPT - Udemy Certified
  • Leadership Development Program - Certified Member of Harvard Square Excellence
  • Leading at the Speed of Trust - Certified by Franklin Covey
  • C-Level Program - Articulate conversations with senior executives to enable top down approach for business dealings
  • LEAD - Leadership Exploration & Development for building next level of leaders
  • COPC - Customer Operations Performance Management - training for customer centric service operations
  • Winning Complex Sales Fy09 & Fy10-11 - Sales Genetics

Affiliations

  • Harvard Leadership Program
  • Member of Business Growth, Strategies, Tactics & Tool Forum
  • Member of CEO Success Network
  • Associated with Vodafone Charity & Volunteering
  • Member of Toronto Networking Community
  • Telecom Professional IOT.M2M, Internet of Things, Mobile. Telecom
  • Member of the CIO Forum
  • Start-up Specialist - Digital Global Network
  • Leadership Think Tank
  • Telecom Industries Management Forum
  • India CEO Network
  • India Leadership Network
  • Cooking/Sports/Fitness/Associated with Old Age Home

Languages

English
Hindi

Awards

  • Outstanding Sales Excellence Award DLF Universal Fy95
  • Highest Target Achievement in Sales & Collection Hutchison Essar Fy98
  • Best Sales Manager Award Hutchison Essar Fy00
  • Recognized for implementing Rewards & Recognition Program in Dell Fy02
  • Certificate of Excellence Reliance Communications Fy06
  • Best Inside Sales Team Cisco Systems Fy08
  • Outstanding Sales Performance Fy09 (BlackBerry for Vodafone)
  • Certificate for Outstanding Performance Fy11 (Vodafone)
  • Certificate of Recognition Fy12 (Vodafone)
  • Sales Award for Outstanding Performance in Vodafone APAC Region (Porsche Driving Experience) Fy14
  • 200% Sales Target Achievement Award UK & EU Market Vodafone Fy15-16

Additional Information

With over two decades of dynamic and diverse experience in the realms of Operations, Enterprise Business, International Sales, and Business Development, my professional journey has been nothing short of exhilarating. I've had the privilege of contributing my expertise to renowned organizations such as Vodafone, Dell International Services, Cisco, Hutchison and Cognizant, consistently exceeding client expectations and spearheading seamless process setups. My career has been marked by a perpetual quest for growth and transformation, as I seamlessly transitioned between various roles and responsibilities, always with a laser- focused approach to effective management. Notably, during the past decade, I ventured into the world of strategic networking, harnessing relationships with corporate titans and public leaders in the telecommunications sector while at Vodafone, headquartered in the vibrant heart of London. I had the privilege of overseeing the entire UK and EU market, engaging with world-class corporate and public leaders. My role was marked by pioneering the fusion of traditional telecommunications with cutting-edge Automation and Digital Transformation, pushing the envelope of innovation and industry evolution. Presently, my journey has brought me to Cognizant, where I serve as an Engagement Delivery Lead for a Fortune 500 client. The challenge and thrill of navigating this high-stakes landscape keep me at the forefront of industry excellence, and I'm excited to see where this journey takes me next.

Timeline

Engagement Delivery Leader

Cognizant
04.2022 - Current

Chief Growth Officer

Fritillary Consulting/Nostrum IT
01.2016 - 03.2022

Regional Director UK&EU/Global Accounts Director/Sales Head

Vodafone Global Enterprise
08.2008 - 12.2015

Other Companies

Cisco Systems, Reliance Communications, Dell Int. Services, GECIS, Hutchison Essar & DLF Universal
06.1993 - 08.2008

B Com -

Delhi University
Raveen Kewal